Jimmy John's

3.5
221 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1699 Crofton Center, Crofton, MD
21114, United States

Hours

Reviews

3.5
221 reviews
5 stars
95
4 stars
46
3 stars
14
2 stars
15
1 star
51

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for their orders, with many stating that the service was significantly slower than expected.

Order Accuracy

There were numerous complaints about incorrect orders and missing items, indicating a consistent issue with order accuracy.

Food Quality

While many customers praised the taste of the sandwiches, there were also reports of poor quality, such as stale bread and insufficient fillings.

Customer Service

Feedback on customer service was mixed; some praised the staff's friendliness, while others noted poor service experiences and lack of attention.

Community Engagement

Several reviews expressed disappointment over the business's decision to end community events, indicating a negative impact on local support.
  • JB
    James B
    Dec 14, 2025
    2.0
    I went in to get two sandwiches. It took almost 25 minutes to get my order after placing it. The cashier was nice enough, but immediately after taking my order he went into the back and didn’t come out for 20 minutes and once he came out, he quickly made my order. The food tastes good, but took way too long to come out. I’m giving two stars because the place was very clean and the cashier was nice.
  • JF
    Joe F
    Nov 11, 2025
    2.0
    An HOUR to get an order, no longer scary fast, it's scary slow. Quality of product has also gone down. At least the prices are up?
  • MW
    Michael Weaver
    Nov 6, 2025
    5.0
    The sandwichs were excellent. Service was great.
  • CB
    Cindy Balfour
    Oct 30, 2025
    4.0
    This is a very small Jimmy John's they are often overloaded. If you want food order it online and go pick it up. We tried to go in to order and I was ignored. We went around in the car and ordered
  • AZ
    aurore zuzick
    Sep 13, 2025
    5.0
    Typically great food with an occasional order error, and always really nice and friendly staff