Wendy's

Reviews

• CZ

  Cesar Zelaya

  Oct 30, 2025
  1.0
  The white lady on the drive thru has a really nasty attitude.. When I asked for a manager to report her rudeness, she said “I’m the manager” then I asked for her name and she said “None of your business” Well, if that’s true and she is the manager, Wendy’s do better with your people.
• SS

  Sabrina

  Sep 18, 2025
  1.0
  I recently had a very disappointing experience at my neighborhood Wendy’s. I placed three orders through DoorDash for pickup. While waiting in the drive-thru line, I received a notification that all three had been cancelled because the store failed to confirm them. Already in line, I approached the intercom and explained that I had a DoorDash pickup order that had been cancelled. There was a language barrier with the gentleman on the intercom, but he kindly asked me to pull forward to the window. At the window, we confirmed that he could see one of my DoorDash orders (a Chocolate RavenBlood Swirl), but the other two were missing. He asked me to pull forward, which I did, assuming the items would be brought out. After 10 minutes, he came outside and told me he didn’t have any orders for me. He emphasized the difference between “mobile orders” and “DoorDash orders,” which only made the situation more confusing, since we had already confirmed that the only DoorDash order he had was indeed mine. It became clear that he didn’t realize customers can order through DoorDash and elect to pick up themselves. This employee—despite the confusion and language barrier—remained professional and did his best to help me, and I appreciated his effort. I eventually received the Chocolate RavenBlood Swirl, but not my other two orders. Wanting to resolve the issue and make the store aware of what seemed like a system problem, I decided to speak with the manager, Jerel. Unfortunately, this is where the experience went from frustrating to upsetting. When I approached Jerel, I greeted him warmly with “hello.” He did not respond, but instead stared at me with visible irritation. I even repeated my greeting before he muttered a barely audible “hi.” From that point, it was clear the interaction would not be handled with professionalism or care. Throughout our conversation, he frequently cut me off mid-sentence, making it difficult to fully explain the issue. At the end, when I thanked him and wished him a good day, he again offered no response. These small but telling behaviors set the tone for the entire interaction. Even after I explained the situation clearly and provided receipts on my phone, Jerel was dismissive and impatient. When I tried to show him that DoorDash marked the store as “temporarily closed” due to unconfirmed orders, he brushed it off by saying, “We don’t have anything to do with DoorDash.” As a long-time customer, I wasn’t looking for blame—I was trying to help identify a problem that directly impacts both Wendy’s and its customers. But instead of care or concern, I was met with defensiveness and hostility. What should have been a fun after-school treat for my daughter turned into a 30-minute ordeal. I had ordered both chocolate and vanilla RavenBlood Frostys and two cookies so we could taste-test them together, but we left with only one Frosty and a very sour experience. Jerel’s dismissive attitude, unwillingness to listen, and lack of basic courtesy completely overshadowed the evening. I left feeling disappointed, offended, and drained. I never imagined that a quick stop at Wendy’s could ruin my evening, but that’s exactly what happened. This Wendy’s is my neighborhood location, one that I’ve supported for years, which makes this even more disheartening. I truly hope upper management and ownership take this feedback seriously—because issues with receiving DoorDash pickup orders and poor customer service from management are problems that should not be ignored. While the gentleman at the drive-thru did his best, Jerel’s behavior as manager left me questioning whether this location values its customers at all. I hope positive change comes from this so I can return in the future confident that nothing of the sort will happen again.
• TR

  Thorsten Rosendahl

  Sep 15, 2025
  5.0
  Wendy isn't my first choice, but at 1am your options are limited. The guy behind the counter managed to put a smile on face.
• CC

  Criag

  Sep 13, 2025
  1.0
  Dont eat here. 1st the employees are horrible they are so rude. 2nd my fries were cold so I asked them if I can have fresh fries. He dumped my fries into the basket and cooked them more and he gave them back to me. None of the employees are friendly they don’t say hello or anything. There is this one special needs girl that works there she is the only one that actually works. The managers tell her to do everything and she does it all.
• CW

  Cindie White

  Aug 15, 2025
  1.0
  I place an order through the Wendy app to have my food delivered on May 25,2025. I don’t live in the area. I was there for a wedding for the weekend. When I got my food half my food was missing and there hair my food. They supposed to refund my money. I am still waiting.

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