Wendy's

3.1
799 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
6355 Dobbin Road, Columbia, MD
21045, United States

Hours

Reviews

3.1
799 reviews
5 stars
230
4 stars
148
3 stars
113
2 stars
62
1 star
246

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

While some customers enjoyed the food, there were frequent complaints about cold or poorly prepared items.

Cleanliness

The cleanliness of the restaurant was noted positively by some, but others reported dirty conditions and unkempt areas.
  • DK
    Dmytro Klopp
    4 days ago
    5.0
    This place has never missed the mark for me. Wendy's is def one of the best.
  • AL
    aleshia lawson
    Dec 30, 2025
    1.0
    I just came through the drive thru and I order a plain burger no bun. They charged me almost 3 dollars to get home to find they gave me 2 buns and no burger. WTH…. This was done on purpose because no one goes to a drive to order buns and be charged 3 dollars!!!!! When you can buy a pack of hamburger buns in a grocery store for that price.
  • PP
    Prakash parajuli
    Dec 28, 2025
    1.0
    Food was cold and without taste. Worse experience at this place for me and my wife.
  • TW
    TONYA WELLS
    Dec 23, 2025
    5.0
    Just wanted to give the girl named Sara a 5 star review, i was in the other day! She was very friendly and well mannered! Thank you!
  • DH
    Donte Hawkins
    Dec 5, 2025
    5.0
    I decided to stop by Wendy’s for lunch a few days ago. It’s not usually my first choice, but it’s a reliable quick option if my lunch is running late. This time, however, I was met with a level of customer service I’ve never experienced there before. The new corporate manager, Alex, was exceptional. He took my order with genuine attentiveness and made me feel truly valued. As I dined in, I noticed he brought that same energy to every customer—checking on tables, engaging with guests, and even sweeping the floor without hesitation. These are skills you typically see in fine dining, and as someone with a management background in that world, I immediately recognized it. I had to ask where that level of service came from. When you operate in a consumer-driven environment, you learn quickly that people aren’t just buying a product—they’re buying you. If they don’t like the experience you provide, you lose the customer and the revenue. Alex understands this, and he brings that awareness to the entire Dobbin Center team. I was so impressed that I went back the next morning for breakfast—something I never do, especially since I usually go to Qdoba across the street because my team and I get 50% off. But I’ll tell you this: as long as this Wendy’s location continues to be coachable and embraces the atmosphere Alex is building, you have my business and my referrals. Genuine customer service is rare nowadays. When you have a team that can deliver it, you hold onto them. By bringing a restaurant-quality experience to fast food, Wendy’s, you’ve cracked the code. This location is now my go-to for lunch… and breakfast. Don’t lose this touch.

Frequently Asked Questions About Wendy's

Is Columbia Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through operating hours for Wendy's at 6355 Dobbin Road, Columbia?

The drive-through is open daily from 6:30 AM to 2:00 AM.