Dunkin'

Reviews

• DT

  DAWIT TADDESSE

  Feb 12, 2026
  1.0
  1 Star - Unwelcoming and Discriminatory Treatment Location: Eli Whitney Dr I’ve been a Dunkin’ customer for years, but my recent experiences at this location have been deeply disappointing and frankly dehumanizing. Wednesday Incident: I arrived at 5 AM before my shift as an RBT (Registered Behavior Technician). I realized I’d forgotten my wallet and politely asked if I could get a black coffee, explaining my situation. The store manager declined, which I completely understood - it’s her job to follow company policy. No hard feelings. I sat down at one of the tables to start work until my office opened. Immediately, the manager aggressively reminded me I had “15 minutes to leave” since I didn’t purchase anything. I respected that, packed up, and left without issue. Thursday Incident - Where Things Got Unacceptable: The next day, I returned at 5 AM - this time WITH my wallet. I purchased a caramel macchiato and sat down to work on my laptop for about 30 minutes before heading to my job working with children with autism. Before my laptop even connected to the WiFi, the same manager approached me with a hostile tone, telling me I had “10 minutes and then you need to leave.” I had just purchased a drink. I politely explained that I’m a paying customer and have the right to sit and enjoy my coffee, just like at any other coffee shop. Instead of de-escalating, she raised her voice well above conversational level and continued berating me in front of other customers. When I asked for her name to file a complaint, she refused to provide it and deflected with “Why do you need my name?” The Real Issue: If Dunkin’ doesn’t want customers sitting in the store, remove the tables and chairs. You can’t have seating areas and then harass paying customers for using them. This manager’s aggressive, disrespectful approach made me feel less than human - and I’ve worked customer service for years, so I understand the challenges. In 20 years in this country, I’ve never been treated this poorly by any service worker. This isn’t about policy enforcement - it’s about basic human decency and respect for paying customers. I will not be returning to this location and cannot recommend it to anyone who values respectful customer service. Police Confirmation: After leaving the store, I had a chance to run into a county police officer named Paul and explained what happened to see if there was something I was missing or if I wasn’t aware of a new law. He simply said, “Nope, bro, the lady doesn’t respect her job or herself. As long as she hasn’t banned you, you’re all good. I’m sorry about that experience.” The Real Issue: If Dunkin’ doesn’t want customers sitting in the store, remove the tables and chairs. You can’t have seating areas and then harass paying customers for using them. This manager’s aggressive, disrespectful approach made me feel less than human - and I’ve worked customer service for years, so I understand the challenges. In 20 years in this country, I’ve never been treated this poorly by any service worker. This isn’t about policy enforcement - it’s about basic human decency and respect for paying customers. I will not be returning to this location and cannot recommend it to anyone who values respectful customer service.
• PP

  PM

  Jan 22, 2026
  1.0
  Don't have an issue with food but the customer service is sub par. Walked in with intention to pay cash. Was given a reason the register was slow. It seemed the guy didnt want to put any effort in this morning. So I chose to leave, plenty of other dunkins with better service around
• RR

  Rodneka

  Jan 14, 2026
  1.0
  My turkey sausage egg and cheese wake up wrap was missing the fried egg! No one wants just sausage and cheese for breakfast
• EM

  Ethan Miletich

  Dec 14, 2025
  1.0
  Not effective at communicating with customers. Stood in the store for 20 minutes waiting for an online order and was never explained why it was never served. Just bad experience
• AH

  Adriana Hurd

  Dec 6, 2025
  4.0
  Very quick on service.

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