Dunkin'

3.6
214 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Columbia, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5880 Robert Oliver Place, Columbia, MD
21045, United States

Hours

Reviews

3.6
214 reviews
5 stars
109
4 stars
28
3 stars
16
2 stars
10
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with many praising friendly staff while others report rude and unprofessional behavior.

Order Accuracy

Numerous complaints about incorrect orders and issues with mobile orders, leading to customer frustration.

Food Quality

Food quality varies, with some customers enjoying fresh items while others report stale or cold food.

Operational Issues

Frequent reports of early closures and drive-thru only service, causing inconvenience for customers.

Positive Experiences

Despite the negatives, several customers express satisfaction with their overall experiences, highlighting friendly staff and good coffee.
  • IV
    Isabel Vazquez
    1 day ago
    2.0
    Drink was fine bagel was stale hard and barely any cream cheese also there was a strange liquid. not good.
  • LM
    Lachonde Martin-Barwick
    6 days ago
    1.0
    The manager charged me for an item that posted for purchase on the DoorDash site. They refused to allow me to get a refund because I did jot want to exchange for another product. Then told me I would have to rearrange for delivery if I chose to exchange for something else. Poor service and the manager was rude and refusing to listen to the customer concern. Poor service! I called customer service to deal with this and no resolution! Money taken!
  • OI
    Ophelia Raine Iris
    Dec 20, 2025
    1.0
    Absolute terrible customer service, good food though but if you don't want to be treated with respect or like a human, this is the place for you.
  • AE
    Alonzo Ellison
    Dec 20, 2025
    1.0
    The drive thru Teller couldn't understand that I only wanted a little cream in my coffee. I honestly think that it was a cultural thing or maybe a language barrier, but then he got smart with me and called me bro. I told him at this point, I don't trust that you'll serve me my coffee in the best way so nevermind. He told me to have a nice day.
  • H1
    Huspy 1
    Nov 12, 2025
    5.0
    Best Dunkin in the area by far! The coffee is pretty standard but I've noticed it doesn't have a "chemical like" taste like other Dunkin locations. Also their donuts are made in house and you can tell they are quality.

Frequently Asked Questions About Dunkin'

What are the regular business hours for this Dunkin' location in Columbia, MD?

This Dunkin' in Columbia, MD is open Monday to Friday from 5:00 AM to 7:00 PM, and Saturday to Sunday from 6:00 AM to 5:00 PM.

Does this Dunkin' offer delivery and pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services.