Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Columbia, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
2.6
206 reviews
5 stars
59
4 stars
21
3 stars
8
2 stars
22
1 star
96
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, particularly in the drive-thru, with long wait times often exceeding 20 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food or drink preparations.
Food Quality
Several customers complained about stale or poorly prepared food items, including donuts and sandwiches.
Staff Attitude
Numerous reviews mentioned rude or unprofessional behavior from staff, contributing to a negative customer experience.
Management Issues
Feedback indicated that the location is understaffed and poorly managed, leading to inefficiencies and customer dissatisfaction.
- NMNia McDonald2 days ago2.0This Dunkin is easily the slowest most inefficient Dunkin in the area both inside and drive thru. The people are nice but they need to figure out how to function in this capacity or get more staff. It should not take 20 minutes to get a coffee.
- MAMariam A.6 days ago1.0Very rude and useless ..
- MIMark IannatuonoDec 24, 20251.0Would rate them lower if I could. I love Dunkin, but this one is terrible!
- JHJLS HarrisNov 19, 20251.0The lines are usually very long in the drive through and they are really slow. I try not to go very often for this reason, however, there are times where I happen to be in that area. I have recently gone twice very early at 6am and the coffee is horrible. It taste burnt and it's very low quality. At 6am?!! They open at 5am! I am done here.
- SMScott MoranNov 6, 20252.0I hate doing this but I have to. This DD is the slowest location I’ve ever been to and they completely ignore orders sometimes. I placed a pick up order a few days ago 10 minutes before I got there. No one inside, three people in the drive through at arrival. I went in and saw my ticket, but nothing finished yet. All good, they must be working on it? I see my order on their board. It’s number two in line. They kept preparing other orders and never touched mine. I waited a few minutes then asked them if they were working on it. He said yes then never looked up again. My daughter was in the car so I went out and decided to drive through the drive through. Spoke to the guy through the speaker and told him him I was there for pick up. Got to the window, he hadn’t even started. Then had to wait for him to make the drink and put a sandwich in the heater. I understand if you’re busy, there might be a wait… but at least 20 new people came through before they touched my mobile order. It’s unacceptable.
Frequently Asked Questions About Dunkin'
What are the operating hours for this Dunkin' location in Columbia, MD?
This Dunkin' in Columbia, MD is open from 5:00 AM to 8:00 PM Monday through Saturday, and from 7:00 AM to 8:00 PM on Sundays.
Does this Dunkin' offer delivery and curbside pickup services?
Yes, this Dunkin' offers both delivery and curbside pickup services to make ordering convenient for customers.
Can I order ahead using a mobile app for faster service at this Dunkin'?
Absolutely! You can order ahead using the Dunkin' mobile app available on iOS and Android for a fast grab and go experience.
What are some of the specialty items I can find on the holiday menu at this Dunkin'?
Try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Latte, and Berry Sangria Refresher available during the holiday season.
Does this Dunkin' location have a drive-thru service?
Yes, this Dunkin' location features a drive-thru to serve customers quickly and conveniently.
What meals are served at this Dunkin'?
This Dunkin' serves breakfast, lunch, and brunch menus to satisfy your cravings throughout the day.
What types of products and specialties are offered at this Dunkin'?
They specialize in espresso, coffee, donuts, breakfast sandwiches, and tea.
What are some nearby places of interest around Dunkin' at 9200 Old Annapolis Rd, Columbia, MD?
Nearby places include Recharge (a gym and physical therapy center), Baskin-Robbins (ice cream shop and bakery), and Howard County Circuit Court (government office).
How can I combine my visit to Dunkin' with a workout at a nearby gym?
You can stop by this Dunkin' before or after your workout at Recharge, a nearby gym and physical therapy center, to grab a coffee or breakfast sandwich.
Are there family-friendly options and amenities at this Dunkin' location?
Yes, this Dunkin' welcomes families and children and offers free Wi-Fi, dine-in, drive-thru, takeout, and delivery services.