Tropical Smoothie Cafe

Reviews

• AU

  A Google User

  1 day ago
  5.0
  I got food and smoothie for me and my family and it was so good
• DL

  Devin L

  Apr 4, 2026
  1.0
  First time I was ever here they double charged me, and now I place a mobile order at 8:00 and they open at 8:00 and it’s been 40 minutes and no one has arrived to start working and I call the number to cancel and says it’s not a real number and can’t go through this place is ran so poorly I can’t even get my money back.
• MS

  Manager Sinai

  Mar 14, 2026
  5.0
  I’ve just started coming to this tropical smoothie and I have a great experience every time, especially with the cashier named Samir. He is very respectful and I enjoy the conversation we have.
• JS

  Janai Sharp

  Mar 13, 2026
  5.0
  Staff here are friendly. They accomodate to guests needs- whether to rest, charge your phone, or use their restroom (they’ll give you the code!) I️ come here often before work, and I️ always have a good experience.
• BH

  Brandy Hobgood

  Mar 12, 2026
  1.0
  I came to this location to get my normal bowl and had issues with the app being able to apply my reward for my free 24oz smoothie. So I placed the order for the bowl anyways. When arriving to the store I saw my order and grabbed my bag. I waited a moment at the counter while an employee was preparing thing infront of me. I informed her of the issue I was having and had questions. She was very rude off the bat. I informed her that I placed my order online and was picking up, but was having issues with the app and still needed to order my smoothie. Her response was “I’m confused, so what’s the problem if you have your order, do you want to order or not “ in a passive aggressive tone. I went on to explain the same thing all over again. She then said “I don’t know anything about the app but that doesn’t seem to be my problem, ask the customer in line behind you”. I then paused, turned and looked at the customer behind me, then turned to look at this woman again, and walked out! When I get in the car, I look at the bowl that I had just picked up (pictured on the right), and was even more angered and upset then I was with the horrible service I received. I drove to my home location which is the Nottingham store. I went in and the manager happened to be waiting on me. I explained my original issue and then informed him how I was treated at the Cockeysville store. This man was amazing. Really turned my frown upside down. He’s probably the entire reason that I am still a customer for this company as whole. I purchased another bowl (same one I got at the previous location) and he discounted my smoothie, bc even he couldn’t get the reward that was showing to be applied. He did go through my previous orders to verify that it had not been already redeemed. He was very apologetic and said that I am not the only customer that has had an issue with the reward not being able to be applied. I took a side my side photo of both bowls purchased and you can 100% tell a difference. (Nottinghams bowl pictured on the left) Not only in the presentation, but in quantity as well. After it was all said and done done, I wasted money on buying another bowl and am out of two of the free smoothies that were supposed to be earned. I have worked in Customer Service and the food industry for many years. From a dishwasher at the bottom to management at the top. I have never been treated this way as a customer from any company and I’m 39 years old. I am partially disabled and on a fixed limited income. I dont go to BK or McDonalds, or even Smoothie King. I choose to spend the little bit of extra money I do have on treating myself to Tropical Smoothie. But I can absolutely tell you, if it wasn’t for the kindness of the manager at the Nottingham location, this company would have lost my service completely. I won’t be going to Cockeysville for ANYTHING after that experience. If you don’t like your job, find another one. You never know what people are going through. Something as simple as a smile or good customer service can make a customers day. But it can also be the straw that broke the camels back too. Such a disappointment this visit was.

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