Charleys Cheesesteaks

Reviews

• AB

  ANITA B

  2 days ago
  1.0
  I am highly dissatisfied with the food portions. We visited a week ago and everything was good like when we frequent the Brandywine location. We did an order on the app like we usually do and it was extremely disappointing.. We packed everything up and took it back to the store as I was on the phone with the restaurant waiting to speak with the manager becuase the young lady that answered the phone wasnt able to assist me. I called them at 8:02p and was hold for 9 mins and 30secs before the young lady returned to the phone telling me there was no manager available to speak with me and then saying they can't do refunds for online orders. The subs had one square of meat on them and the amount of ultimate fries was less than 1/2 a portion and we were missing a free fry. When we arrived the young lady still insisted there was no manager after she went to talk to someone. I told her whoever she talked to she needed to tell her to come address the issue or she is going to have to figure something out. I told the young lady it's not fair for her to have to deal with a customer's dissatisfaction when she can do nothing & I definitely spoke on how highly dissatisfied I was. The manager came out acting as if she barely spoke english and needed the young lady to interpret for her. She tried to act as if she didnt know what was going on, but I heard her explaining everything to her. I told the manager if she couldn't provide me a refund due to the online order, then I needed names and numbers & I would be there until I received the information. She eventually asked for my card to issue me a REFUND. After I received the refund I still requested the names & numbers. Its the principle of it all and how she tried to dismiss us like we were nothing. Of course we will never frequent that location and I hope other patrons have a better experience.
• KK

  K KINSLER

  2 days ago
  1.0
  Was not worth the price! The lack of food on the so called Steak & Cheese was ridiculous! Food was salty, extremely messy and the order was incorrect!