At Wendy’s in Charlotte Hall, MD we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Charlotte Hall, MD hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous customers reported issues with missing items and incorrect orders, leading to frustration.
Customer Service
Service quality varied significantly, with many reviews highlighting rude staff and poor communication.
Food Quality
Several customers noted inconsistent food quality, including cold items and undercooked burgers.
Wait Times
Long wait times were frequently mentioned, especially in the drive-thru, causing dissatisfaction among customers.
Cleanliness
While some customers praised the cleanliness, others pointed out issues with untidy areas and unsanitary conditions.
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Eugene Barnes
1 day ago
4.0
Not the biggest beef patties.
KS
Kathleen Snell
Feb 5, 2026
1.0
Guess the kids working there like to mix in frozen fries with the cooked fries.
ML
Matthew L
Dec 29, 2025
4.0
Lots of parking. The sitting area didn't have many booths but it did have plenty of chairs. The sitting area is on the small side and doesn't really invite you to dine in. Staff/ service was good and courteous. Would come back.
TM
Teresa Molino
Oct 5, 2025
1.0
It was late so we decided to doordash and have it delivered. We ordered four combos meaning four drinks four fries and for burgers. Well obviously they can't count to four the staff there. Once again our food was missing items. After paying $62 for four combos they could not put four burgers four fries and for drinks together. I called The Establishment over and over and over and no one answered the phone to speak with about the matter. It will be my last time going to that Wendy's it is the worst customer service ever and they want a fortune and think they deserve $15 an hour but they can't count to four this is ridiculous. Not to mention we waited for over an hour and a half for food.
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Patty Keene
Oct 4, 2025
1.0
Ordered food to be delivered and since the packages are sealed the driver cannot verify the order is correct so it falls on the staff to make sure it's correct. We ordered 4 combos. This means 4 drinks, 4 fries and 4 sandwiches. We received 3 orders of fries. This was a $63 order. This is not difficult. I attempted multiple times to call and I was hung up on once. You want $15+ an hour but can't count to 4.