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Brand Certified

Chipotle Mexican Grill

2.5
(186 reviews)

About

Mexican Restaurant
Chipotle Charlotte Hall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
30030 Three Notch Rd, Charlotte Hall, MD
20622, United States

Hours

Reviews

2.5
186 reviews
5 stars
48
4 stars
15
3 stars
11
2 stars
17
1 star
95

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food freshness, including cold, undercooked, or poorly prepared items, leading to dissatisfaction.

Portion Sizes

Numerous reviews highlighted consistently small portion sizes, with many customers feeling they received less food than expected for the price.

Customer Service

Feedback indicated poor customer service, including rude staff interactions and inadequate management response to complaints.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and unclean dining areas.

Order Accuracy

Customers frequently experienced issues with incorrect orders, especially with online and pickup orders, leading to frustration.
  • CM
    colin murphy
    Jan 18, 2026
    1.0
    By far the worst chipotle around. Only come to this chipotle if you want a mouthful of cilantro and raw vegetables in every order. I live less than 5 minutes away and have had the same experience here since they opened. TERRIBLE MANGEMENT! How hard is it if every single other Chipotle can get it right. Great restaurant chain in general, but god awful location in Charlotte Hall. DO NOT EAT HERE
  • CC
    Charles
    Jan 3, 2026
    2.0
    Staff needs to be trained to acknowledge customers when they are standing there waiting to order. I understand you have to minimize staff for the volume of customers - but customers like to be acknowledged that "hey, we see you there," " Sorry for the wait. We will be right with you. " Secondly, the sofritas were hard, cold and chewy. We vegans don't expect perfection - but we like warm, fresh food as well. The food should be checked from time to time for freshness. Just my opinion, if it were my restaurant. Not bad, but not great. Just constructive criticism as a customer. Thanks
  • MS
    Marquis Smith
    Dec 28, 2025
    4.0
    They had good food. The staff were kind and the bathrooms were clean.
  • KM
    Kevin M.
    Nov 14, 2025
    5.0
    Always a favorite. Fast service
  • DD
    Darrius
    Oct 24, 2025
    4.0
    My recent visit to the Chipotle in Charlotte Hall, Maryland was an overall great experience. The location offers ample parking, making it very convenient to get in and out without any hassle — a definite plus during busier hours. When I arrived, it was a slower time of day, which worked out perfectly because the service was exceptionally quick and efficient from start to finish. I ordered a chicken burrito with rice, beans, and cheese, along with a lemonade and a side of chips and queso. Everything tasted fresh, flavorful, and well-prepared. The burrito was wrapped neatly, the ingredients were perfectly balanced, and the queso had a great texture and just the right amount of seasoning. It’s clear the team here takes pride in maintaining the quality and consistency that Chipotle is known for. I’ve eaten at many different Chipotle locations over the years, and I can confidently say that this one lived up to the high standard I’ve come to expect. The restaurant was clean, well-stocked, and organized, and the staff maintained a friendly and professional attitude throughout my visit. Whether you’re local or just passing through Charlotte Hall, I’d definitely recommend stopping by this Chipotle. It’s a reliable spot for a quick, satisfying, and fresh meal, and I’d absolutely return again the next time I’m in the area.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Charlotte Hall offer?

Chipotle Mexican Grill offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.

Where is the Chipotle Mexican Grill in Charlotte Hall located?

It is located at 30030 Three Notch Rd, Charlotte Hall, MD 20622, USA.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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