Mixed feedback on staff interactions; while many employees are friendly and helpful, some customers reported rude behavior from specific staff members.
Online Ordering Issues
Frequent complaints about the online ordering and pickup service, including missing items, long wait times, and poor communication.
Store Cleanliness
Generally positive remarks about the cleanliness and organization of the store, with many customers appreciating the well-stocked shelves.
Product Availability
Concerns about stock levels, with some customers noting that items advertised as available were often out of stock.
Pricing and Selection
Customers appreciate the competitive prices and variety of products, often noting that Food Lion offers better deals compared to other local stores.
EE
EASTCOAST
Jan 2, 2026
5.0
I used to live in the town of Centreville and I miss going to food lion so much. I live in Kent county now but I was glad to get the chance to go back!
TC
Tiffany Constantino
Nov 22, 2025
2.0
It’s so frustrating going in the store because a lot of the staff are rude as hell and then when I tried to call the store, I was transferred to customer service to speak to a manager, which is with the reason I called however, I kept getting transferred back and no one at customer service or a manager would pick up and this happened 14 times until I finally gave up very very bad customer service
JJ
Joshua
Sep 9, 2025
3.0
Horrible food Lion to do instacart pickup through. All the stuff that was supposedly in stock was not in stock please update your online grocery stock.
MS
Marie Smith
Aug 12, 2025
1.0
I'll start by saying this store is great when you go inside and shop for yourself. The employees are always kind. The one star is for the Food Lion To Go situation....I've had expired items in 3 consecutive orders (eggs that expired 3 weeks before my order, milk, and 2 iced coffees). Several times now, I've waited an excessive amount of time for someone to come out, resulting in me just going in to get the order. When I go in, the order is in a cart for God knows how long...I do not trust that anyone pays attention to food spoliation after the clear lack of care with expired dairy products in my orders. This last time I waited 35 minutes then got home and not 1 but TEN items were missing. No one called to say they forgot a bag, etc. Horrible experiences and I've been super patient but if you are like me and using the to go service as a time saver .... don't bother, you will save exactly zero time.
JH
Jeff Hardy
Aug 10, 2025
1.0
This place needs to get its act together. My cousin schedule a To Go order for today at my recommendation (because I use it at other Food Lions all the time). She had a window. Got a confirmation the order was received. Was charged for the order. And never another word. The window came and went and nothing. My cousin tried to call the store over and over, nothing. Nobody answers. As I can see from a couple others, this is apparently not uncommon for this store. Do yourself a favor and go somewhere else, or at least to a different Food Lion.