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McDonald's

3.5
(1869 reviews)

Business Details

(410) 788-5089
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5637 Baltimore National Pike, Catonsville, MD
21228, United States

Hours

Reviews

3.5
1,869 reviews
5 stars
629
4 stars
444
3 stars
369
2 stars
139
1 star
288

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their friendliness and attentiveness, others are reported as rude and dismissive.

Food Quality

Food quality is generally acceptable, but there are complaints about incorrect orders, undercooked items, and inconsistent preparation.

Cleanliness

The location is noted for being clean, including the dining area and bathrooms, which is appreciated by many customers.

Operational Issues

There are frequent complaints about the restaurant not being open 24 hours as advertised, along with issues related to order accuracy and service speed.
  • AK
    Audra Kramer
    3 days ago
    3.0
    Very average experience. I placed my order through the app. It was prepared correctly, but the staff had almost zero contact/interaction with me. The parking lot is also weirdly shaped, I wanted to park and settle my soda before getting back on the road, but I couldn’t pull around the restaurant and it was just kind of a mess.
  • DA
    Diana Munguia arebalo
    Feb 23, 2026
    5.0
    Exselente lugar para llebar tus hijos todos muy amables le doy un 10 de 10
  • JW
    Justin Wiggins
    Feb 1, 2026
    4.0
    Foods always fine but they are always forgetting the bbq sauce and giving me a different one even
  • AW
    Alicia Washington
    Jan 23, 2026
    5.0
    On January 11th my family was stranded at this McDonalds because our car had broken down. The staff was so polite, and empathetic to our situation. If it had not been for Tommy and his generosity my sanity might not have made it through the night. The sheer fact that he called a friend to try and help us says a lot. With temperatures in the teens, and us being from out of State again the generosity will never be forgotten. 💞💞😹
  • TM
    Tyjanae Montague
    Dec 24, 2025
    1.0
    this mcdonald’s has to be the worst one of them all on this side of town. They line was long in drive thru so i did mobile order pick up inside and still stood there for about 20 mins waiting for a large fries and sprite. the cashier was working drive thru and dine in along with bagging the food and taking orders they custmer service is horrible waited all that time for my fries to still be cold.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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