Dunkin'

3.7
420 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Catonsville, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
580 Frederick Rd, Catonsville, MD
21228, United States

Hours

Reviews

3.7
420 reviews
5 stars
181
4 stars
93
3 stars
66
2 stars
18
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor treatment and incorrect orders.

Staff Efficiency

Frequent complaints about long wait times and insufficient staffing, particularly during busy hours.

Food Quality

Numerous reviews mentioned issues with food quality, including burnt items and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions, particularly in restrooms and around food preparation areas.

Positive Staff Interactions

Despite negative experiences, some customers praised specific staff members for their friendliness and helpfulness.
  • PC
    Philip Carroll
    Nov 16, 2025
    5.0
    Just so friendly
  • SM
    Safia Mohammadi
    Oct 28, 2025
    5.0
    This is my favorite spot to get donuts.
  • MH
    Man Huai
    Oct 19, 2025
    1.0
    I went to this Dunkin’ to order two medium refreshers and politely corrected my order after realizing the difference between the regular and “Sabrina” versions. She rolled her eyes, sighed loudly, tsk’d at us and made nasty comments out loud that she has to deal with customers “who don’t even know what they want.” Her tone and attitude were shockingly rude, disrespectful, and demeaning. When I asked to speak to a manager, I was told there wasn’t one on duty; just two employees working. The other worker (Deirria) was kind and tried to help, but the rude employee refused to serve us, told us to go somewhere else, and even told her coworker not to help us. This employee should not be working in customer service — her behavior was completely unacceptable and disgusting. Management needs to take this seriously and do something about it. I do not recommend this location!
  • HA
    Hassan Ali
    Oct 9, 2025
    1.0
    Pathetic experience. Had me waiting half hour outside as I was waiting on curbside order. Had to go myself inside and the black dude and lady did not even knew order was ready or not. He was making jokes like idk. Would never go again. Wasted money
  • PK
    Patricia Kelly
    Oct 9, 2025
    1.0
    I miss the former management and a fully staffed store in the mornings where you didn’t have to wait 10 minutes to get a cup of coffee. Two people working the morning shift at that location is going to put them out of business very quickly. Stupid management decisions.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Catonsville, MD?

Dunkin' is open from 5:00 AM to 10:00 PM Monday through Saturday, and from 6:00 AM to 10:00 PM on Sundays.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, they offer both delivery and curbside pickup services.