Tropical Smoothie Cafe

Reviews

• JX

  Junior X

  2 days ago
  1.0
  I just do not understand what is the purpose of ordering ahead of time for it to not be on time!! As well as the customer service just being so non existent!! This is now the 2nd time and I know what you are asking why not go elsewhere but this is RIGHT next to my gym!!! I will just have to go elsewhere now!!!
• JN

  Jumeye Nabinett

  6 days ago
  5.0
  A young man named Damar took my order and he was so pleasant and efficient. I will definitely come back! My smoothies were amazing.
• CJ

  Cherie Jones

  Mar 17, 2026
  3.0
  I gave 3 stars only because I frequently patronize this location. But, tonight my food and smoothie's were horrible. Bahama Mama and Blue Berry Bliss were unsweetened, watery, and just nasty. Baja chicken wrap was hard and dry. I would have taken it back, if the weather wasn't so cold. This is an excellent place so please do education of your staff. Very disappointed.
• BR

  Berniece Reese

  Mar 11, 2026
  1.0
  This location needs a huge lesson on how to provide appropriate customer service. It was such a waste of both my time and money. I'm a regular customer of Tropical Smoothie and placed an order through the app. When I arrived at the customer pick-up area at 7:38pm, there was another car already waiting and the app said my order would be ready by 7:45pm. A person came out around 7:40pm and I gave them my name before they quickly walked away. I waited until 7:54pm with no further updates and the car was also still in front of me so I could not pull up to get assistance. I got out of my car and walked over to the sliding doors, remaining outside. I lifted my hand to ask a staff member to come over, as I simply wanted to check on my order after waiting there now for more than 15 minutes. An employee came over, did not greet me, and rudely told me to go back to my car and wait. I was astonished! No hello ma'am can I help you... nothing. Just go back to your car. I calmly replied that I've been waiting for a while now and want to know the status of my order. I was again told to go back to my car. I then asked for a manager and was told "the manager is busy". Wow. I again expressed that I'm concerned about my order and that a manager should be able to speak with me. She then told me I'll tell her you asked and I stated thank you, that's a much better response than just telling me the manager is busy. I waited outside and the other driver applauded me remaining calm, sharing they were frustrated as well with the bad service and long wait time. The manager, Asya, eventually came out and spoke to me with an attitude, chastised me, and said she had no control over the pick up process. I tried to share my concerns and had to ask her to allow me to speak because she cut me off twice instead of listening. Me and the other driver expressed that at least 8-10 cars have gone through the drive thru service along with customers inside receiving their orders faster than we were. Then the manager rudely replied that "I'm holding up the process now with my concerns." I see why the employees have terrible customer service, if that is the example set by the manager. At that point, it was clear Asya would be of no assistance. I made note of her name and she unprofessionally held up her name tag towards my face with an I don't care attitude, told us to report whatever, and then went back inside. Me and the other driver were in disbelief at the rudeness, dismissal, and unprofessionalism. Considering all that took place, this location will not get my business again.
• CW

  Carlos W.

  Mar 7, 2026
  3.0
  I really appreciate that this location has an express drive-thru for mobile orders. It’s convenient and makes pickup quick when you’re on the go or with the kids. The food itself was good and exactly what I expected from Tropical Smoothie Cafe. However, the customer service during my visit was extremely disappointing. When the employee approached my car, she didn’t greet me. I said hello and gave my name, but she didn’t respond—she simply turned around, got my order, and came back out. When she handed me my food, there was still no acknowledgment. I said “thank you,” and she just walked away. Interactions like that make customers feel unwelcome. If staff care so little about basic courtesy, it honestly makes you wonder whether the same lack of care carries over into other areas behind the scenes, like cleanliness and food safety. I enjoy Tropical Smoothie Cafe as a brand and appreciate the express pickup concept, but the service at this location on this particular visit was concerning. Prince George's County deserves better. I encourage all of us to call out poor service when you experience it.

Frequently Asked Questions About Tropical Smoothie Cafe