Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,254 reviews
5 stars
481
4 stars
303
3 stars
233
2 stars
94
1 star
143
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, incorrect orders, and long wait times.
Food Quality
Customers frequently complained about cold food, incorrect orders, and unsatisfactory meal preparation.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the bathrooms and dining area.
Speed of Service
Many customers noted slow service, especially during busy hours, leading to frustration.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences with friendly staff and good food.
- FBFlo B6 days ago1.0I really try to give places grace… but this visit was wild. I ordered a Filet-O-Fish, and what I received was honestly unbelievable. The patty was paper-thin—as in, you could almost see daylight through it. It was so over-fried and flattened that it looked more like a crispy cracker with tartar sauce than an actual fish filet. I’ve had plenty of Filet-O-Fish sandwiches at other locations, and this was nowhere near the standard. The quality control here needs serious attention. For the price of fast food these days, customers deserve at least the full portion of what they paid for, not whatever this was. The staff were polite at pickup, but the kitchen execution was unacceptable. I hope management sees this and tightens up consistency because we deserve better!
- KGKeyon GNov 11, 20251.0HOW DO YOU CONSTANTLY GRT THE ORDER WRONG WHEN I AT THE TOP OF MY LUNGS ASK FOR JUST A DELUX MCRISPY 6 TIMES IN A ROW AND YOU STILL GIVE ME THE WRONG ORDER?!?!?
- MYMichael YoungNov 9, 20251.0I cant think of the manager or supervisor name but she was Hispanic and old she was rude and made it seem like I was lieing about not gettin something I paid for when I clearly didnt plus it was a 4$ sandwich im not about to lie about that I even offered for her to search my car if she wanted to but of course she didnt proceed to tell me she did it her self so she know it was so I told her people do make mistakes and told her to check the camera if she felt like she did cuz clearly it wasn't in the bag but it was on my receipt so I had to argue back and forth with her just to give me a sandwich it was breakfast time and I only went for my son I didnt really care for the sandwich for real but once u tell me im lieing and dont have proof I dont like that because I was still clearly in the drive thru window if I was yall go to another McDonald's they always forgetting something and this ain't my first time with this McDonald's 👎🏽👎🏽
- KMKenia MadridNov 1, 20251.0The entire service was exceptional except for the food, as I ordered two bagels and they were given to me with burnt bread.
- JRJavi RamosOct 29, 20251.0The food was cold and they got the worst customer service
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 20 Ritchie Rd, Capitol Heights?
The McDonald's at 20 Ritchie Rd is open daily from 5:00 AM to midnight, except on Fridays and Saturdays when it stays open until 1:00 AM.
When is the delivery service available at this McDonald's location?
Delivery is available daily from 6:00 AM to midnight, with extended hours until 3:59 AM on Fridays and Saturdays.
Does this McDonald's have a drive-through, and what are its hours?
Yes, this McDonald's offers a drive-through service open daily from 5:00 AM. It closes at midnight on most days and stays open until 1:00 AM on Fridays and Saturdays.
What types of services does this McDonald's location offer?
This location offers services such as DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Which payment methods are accepted at McDonald's on 20 Ritchie Rd?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I place an order online or via a mobile app for this McDonald's?
You can order online at https://mcdonalds.smart.link/mjuu1ggdi or download the McDonald's App from the Apple App Store or Google Play Store for mobile ordering.
Where is McDonald's located in Capitol Heights, Maryland?
McDonald's is located at 20 Ritchie Rd, Capitol Heights, MD 20743, USA.
What nearby places can I visit before or after dining at McDonald's?
Nearby places include PINKAVA Coffee Company for a coffee break, Sweet Tooth Bakery for desserts, and UPS Access Point for convenient shipping or package pickup.
Is there a gas station near this McDonald's for fueling up?
Yes, nearby gas stations include Midas and Shell, which also offer automotive repair and services.
What automotive services are available near McDonald's at 20 Ritchie Rd?
Nearby automotive services include Midas for repairs and fueling, Central Wood Car Wash for car detailing, Ismran LLC for auto parts and consulting, and NTB for tire dealer and repairs.