McDonald's

3.5
881 reviews
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Business Details

1420 Addison Rd S, Capitol Heights, MD
20743, United States
(301) 499-2778
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1420 Addison Rd S, Capitol Heights, MD
20743, United States

Hours

Reviews

3.5
881 reviews
5 stars
349
4 stars
167
3 stars
137
2 stars
70
1 star
158

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Many reviews mentioned cold or poorly prepared food, with several customers expressing dissatisfaction with the taste and presentation.

Cleanliness

Several customers noted unclean conditions, including dirty tables and bathrooms, which contributed to a negative dining experience.

Staff Attitude

There were mixed reviews about staff demeanor, with some praising individual employees while others criticized the overall attitude and professionalism of the team.

Drive-Thru Issues

Numerous complaints highlighted long wait times and inefficiencies in the drive-thru service.
  • MC
    Michelle Chaconas
    Nov 16, 2025
    3.0
    It's ok but the service could be a hell of a lot better
  • GM
    Gloria Matthews
    Oct 24, 2025
    3.0
    Slow and when you got your food it was warm
  • EL
    Erika Lindsey
    Oct 24, 2025
    5.0
    Better service today 🛍️
  • RK
    Rashad King
    Oct 19, 2025
    2.0
    I've been to this McDonald's a couple of times and it wasn't that good but pretty filling but this time gotta be my last. I went here last night just for a late night meal, 2 meals one for me and my partner with 2 extra sandwiches, a 4 piece nugget and a 3 pack cookie. I only got 2 sandwiches, 1 small fry, and 3 out of 4 nuggets, no cookies. I then had to drive back up there to sit in line for 15 mins just to get the most rude customer service I ever had. I explained to the man I was missing items and he kept dismissing me, walking off while taking the receipt. In the end, I ended getting 2 meals, no extra sandwiches that I paid for, an extra 4 piece nugget I didn't ask for and no cookies that were paid for, no refund or anything and I was willing to reorder those sandwiches because I wasn't satisfied just to be told they only had nuggets left. It was the worst $20.75 I ever spent and wasted gas just for the food to not taste good. My mcdouble was smashed and covered in ketchup while my partners mcchicken was covered in mayo. Fries redipped in oil and the nuggets were just ok. It was so irritating.
  • KZ
    Kelz ZzzZ
    Oct 18, 2025
    5.0
    Denilson is a superb employee. There was some police activity outside in the parking lost, but he still kept cleaning the parking lot. That showed his dedication and focus to his job... wonderful employee qualities!!
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Frequently Asked Questions About McDonald's

What are the operating hours for this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week, from 00:00 to 23:59 every day.

Is the drive-thru service available at all hours?

Yes, the drive-thru is open 24/7, matching the restaurant's continuous hours of operation.