Several customers reported receiving crabs that were old, mushy, or lacking in meat, indicating a decline in quality over time.
Customer Service
While many reviews praised the friendly and helpful staff, there were notable complaints about rudeness and poor service experiences.
Pricing
Customers generally found the prices to be reasonable and competitive, although some felt they were high for the quality received.
Freshness
There were mixed reviews regarding the freshness of seafood, with some customers expressing satisfaction while others reported receiving stale or dead crabs.
WW
William Wrightson
2 days ago
5.0
Chincoteagues were great. I’ll be back for more. Thank you!
HJ
Howard Reardon Jr
6 days ago
5.0
Smoked bluefish was awsome! Also scallops are nice and fresh. Almost grabbed one of those fresh fat rockfish. Next time. Thank you!
LL
LoWynn
Dec 16, 2025
5.0
I travel 1 1/2 hour for these crabs. Well worth the trip
CZ
chris z
Nov 1, 2025
5.0
I love this place. I go whenever I possibly can.
SS
SNixon
Nov 1, 2025
1.0
Drove over an hour to pick up a half-bushel of XL crabs. They looked good and the price seemed fair, but they were old, dry, and nowhere near fresh. In times like these, when so many people are struggling to make ends meet, wasting hard-earned money on poor-quality food is unacceptable. A true crab lover knows the difference! Kool Ice just isn’t what it used to be 20 years ago. Save your gas and go elsewhere!!!