Business Details
About
Seafood Market
KOOL Ice & Seafood Co provides ice, bait, and the freshest seafood on the Eastern Shore.
Location
Hours
Reviews
4.2
255 reviews
5 stars
179
4 stars
25
3 stars
12
2 stars
12
1 star
27
What are people saying?
AI-generated from recent customer reviews
Quality Issues
Several customers reported receiving crabs that were old, mushy, or lacking in meat, indicating a decline in quality over time.
Customer Service
While many reviews praised the friendly and helpful staff, there were notable complaints about rudeness and poor service experiences.
Pricing
Customers generally found the prices to be reasonable and competitive, although some felt certain items were overpriced given the quality.
Freshness
There were mixed reviews regarding the freshness of seafood, with some customers consistently praising it while others reported receiving stale or dead crabs.
Loyalty and Recommendations
Despite some negative experiences, many customers expressed loyalty to the business and recommended it for its good prices and selection.
- CZchris zNov 1, 20255.0I love this place. I go whenever I possibly can.
- SSSNixonNov 1, 20251.0Drove over an hour to pick up a half-bushel of XL crabs. They looked good and the price seemed fair, but they were old, dry, and nowhere near fresh. In times like these, when so many people are struggling to make ends meet, wasting hard-earned money on poor-quality food is unacceptable. A true crab lover knows the difference! Kool Ice just isn’t what it used to be 20 years ago. Save your gas and go elsewhere!!!
- JDJohn DarneyOct 26, 20253.0Got a 1/2 bushel #1, great price @ 55 bucks, but 5 inch as number 1.and they are very lite. 1 1/2 hours ride from Baltimore.
- SSSylvia SeymoreOct 23, 20253.0I went about the beginning of August got a half bushel of number ones. My daughter and I it’s about an hour drive have mother daughter time this time the crabs were mushy some with and odd taste normally we will have eaten them all by the next day this time we probably ate ate about five and threw away the rest. In past the crabs had been outstanding not sure what happened this time.
- DHDana HickeyOct 13, 20255.0Crabs were great, people friendly, crabs ready when ordered.
Frequently Asked Questions About KOOL Ice & Seafood Co
What types of products does KOOL Ice & Seafood Co offer?
KOOL Ice & Seafood Co offers fresh seafood including crabs, fish, shrimp, oysters, as well as ice and bait.
Where is KOOL Ice & Seafood Co located?
It is located at 110 Washington St, Cambridge, MD 21613, USA.
What are the business hours of KOOL Ice & Seafood Co?
The store is open Monday through Saturday from 8:00 AM to 6:00 PM, and on Sunday from 8:00 AM to 5:00 PM.
Does KOOL Ice & Seafood Co offer in-store pickup or delivery services?
Yes, KOOL Ice & Seafood Co provides in-store pickup services.
What payment methods are accepted at KOOL Ice & Seafood Co?
They accept cash, Discover, Mastercard, and Visa payments.
How can I contact KOOL Ice & Seafood Co?
You can reach them by phone at +1 410-983-9490 or +1 410-228-2300, and by email at info@freshmarylandseafood.com.
Is KOOL Ice & Seafood Co accessible to Spanish speakers?
Yes, KOOL Ice & Seafood Co services customers in both English and Spanish.
What nearby dining options can I visit before or after shopping at KOOL Ice & Seafood Co?
Nearby you can find Kool Ice and Seafood, a seafood restaurant, and Kool's Carry-Out, a fast food restaurant specializing in chicken.
Are there any local services near KOOL Ice & Seafood Co for car care?
Yes, Kool's Car Wash and Mr. Martin Detailing are nearby places offering car wash and auto detailing services.
What nearby recreational or educational resources are available near KOOL Ice & Seafood Co?
Close by are Dorchester County Pool, a sports and recreation venue, and Charter Captain Courses, offering specialty school courses.