Service Quality
Customer experiences with service quality are mixed, with some praising friendly staff while others report rudeness and long wait times.
Product Consistency
Many customers noted inconsistencies in product quality, particularly with coffee and donuts, often receiving items that were stale or incorrect.
Cleanliness Issues
Several reviews highlighted cleanliness concerns, particularly behind the counter and in the dining area, affecting overall customer satisfaction.
Order Accuracy
Numerous customers reported issues with order accuracy, including missing items and incorrect orders, leading to frustration.
Staff Attitude
While some customers appreciated friendly interactions, others felt that staff were unprofessional or indifferent, impacting their overall experience.