McDonald's

3.7
1091 reviews
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Business Details

15569 Old Columbia Pike, Burtonsville, MD
20866, United States
(301) 421-1598
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
15569 Old Columbia Pike, Burtonsville, MD
20866, United States

Hours

Reviews

3.7
1,091 reviews
5 stars
471
4 stars
222
3 stars
162
2 stars
73
1 star
163

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with staff, ranging from friendly and efficient to rude and dismissive.

Food Quality

There were numerous complaints about food being served cold, incorrect orders, and issues with food preparation.

Cleanliness

While some customers praised the cleanliness of the restaurant, others noted unclean conditions and poor food presentation.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders and missing items, leading to customer frustration.

Management Issues

Several customers expressed dissatisfaction with the management's handling of complaints and overall customer service.
  • XX
    x
    Nov 8, 2025
    2.0
    was the first person to arrive at the menu board watched 4 cars go through on the other side, kept saying hello? no answer so i finally just go as the other side is now completely empty i get to the window and tell her the second board wasnt working and she said i didnt wait??? why even have the second one open if youre going to not answer until the first line is is completely gone????
  • FK
    Firstlady Kia
    Nov 3, 2025
    1.0
    Nobody pays attention to online orders. It’s horrible
  • DS
    Dre Soze
    Nov 2, 2025
    1.0
    Arrived at 4am was told at the intercom to move up and wait 5 minutes because the “system was switching over to breakfast “… Got to the window he then said cash only until the system switches over. Waited for a bit then left hungry on the way to work. The 7/11 is no longer there and McDonald’s is the only thing open… Biggest franchise restaurant byw still failing to get it together. I watched a few cars behind me turn around and leave.
  • GG
    Gladys Gonzales
    Sep 20, 2025
    5.0
    I love ❤️ this Macdonald everything is so clean a d nice the manager is very nice and the flower on each table make the atmosphere so special I really think is the best Macdonal I ever visit!!
  • SL
    Shawn Lethanh
    Sep 19, 2025
    5.0
    The staff super nice, mcdonald’s employees usually take forever to acknowledge you, but not this one, and they hellaaaaa fast with the food
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Burtonsville, MD?

McDonald's in Burtonsville, MD is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery service?

Yes, they offer delivery service 24/7, including same-day and no-contact delivery options.