McDonald's

3.7
1099 reviews
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Business Details

15569 Old Columbia Pike, Burtonsville, MD
20866, United States
(301) 421-1598
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
15569 Old Columbia Pike, Burtonsville, MD
20866, United States

Hours

Reviews

3.7
1,099 reviews
5 stars
473
4 stars
224
3 stars
162
2 stars
73
1 star
167

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, long wait times, and incorrect orders, indicating a significant decline in service quality.

Food Quality

Many reviews highlighted issues with food quality, including cold items, incorrect orders, and even a report of raw chicken.

Cleanliness

While some customers noted cleanliness, others mentioned unclean conditions and poor food presentation.

Management Concerns

Several reviews criticized the management for poor customer service and handling of complaints, leading to a negative dining experience.
  • FR
    Frank Ryan
    5 days ago
    5.0
    It was the best Bacon Egg & Cheese I had at McDs in a long time.
  • AE
    Ahlam Emara
    Dec 24, 2025
    1.0
    This is by far one of the worst McDonald’s I’ve ever ordered from. I just ordered my food now it took 30 minutes to get here tenders and fries were cold
  • CS
    Carl Schneider
    Dec 23, 2025
    4.0
    Out of chocolate milk but food was fine
  • ME
    Maati Emanuel
    Dec 17, 2025
    1.0
    I went there today for an early lunch around 11. My burger was old and disgusting I could not even finish my food. This is atleast the 3rd time I been to this location and have issues. With food missing, a green egg on my breakfast sandwich now This with the burger. Also the lady at the window that took my payment was rude not friendly at all. No thank you. I even said thank you and she just looked at me with disgust. What was disgusting is the burger I paid for! Yuck I don't eat at McDonald's often so when I do. I expect fresh food at the least.
  • SH
    Sho H
    Dec 16, 2025
    1.0
    Absolute trash staff don’t have the manners to even say Hello or a Thank you after you paid their hourly pay. Refuse to substitute sausage/ bacon with Egg. Never been refused a substitute especially when you’re asking for NO MEAT!! Save your money and go across the street to Tacobell , Dunkin and plenty of other options.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Burtonsville, MD?

McDonald's in Burtonsville, MD is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery service?

Yes, they offer delivery service 24/7, including same-day and no-contact delivery options.