Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported frequent issues with incorrect orders, including missing items and wrong modifications.
Customer Service
Feedback highlighted a mix of experiences, with some praising friendly staff while others noted rudeness and unprofessional behavior.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and restrooms, indicating a need for better maintenance.
Service Speed
Customers frequently complained about slow service, particularly during busy hours, with long wait times reported.
Food Quality
There were numerous complaints about food quality, including cold items, poorly prepared meals, and inconsistent portion sizes.
HM
Héctor Martínez
Nov 15, 2025
1.0
35 minutes for 1 Carmel frappe. No good
PB
phillip banks
Nov 6, 2025
1.0
The older angry short Latin lady with the dyed hair I’m assuming is the morning manager was rude and completely inattentive. Didn’t acknowledge customers or greet us , acted like helping was a chore, with her pushiness I could tell it was more about hear clearing orders off the screen then customer service and made the whole experience unpleasant. Definitely not what you expect from a mature Aged person in management bad example for the employees and a worse representation of Mc donalds !!!!
MM
Mike
Nov 2, 2025
1.0
Today is Nov 2nd around 12:30am, I called about 3-4 times trying to check on an uber eats order and the woman that answered the phone was trying to help funny repeating herself acting like she couldn’t hear me and then she would hang up. She did it every single time I called and I know she did it on purpose because I even called from a different phone and heard the echo of my speaking in the background. She needs to be fired.
JR
Jacquie Robinson
Sep 27, 2025
1.0
I paid first 3 hotcakes & sausage. I get to my destination and only have 1 sausage?? Three kids, one sausage...
CB
C Bryant
Sep 8, 2025
1.0
Extremely Disappointing Experience – Would Give 0 Stars If I Could
I had the worst experience at this McDonald's early Saturday morning around 2:30–2:45 AM. I placed two separate orders at the drive-thru, but only received one.
When I informed the male employee at the window, he told a coworker, and an African woman came to the window and immediately began arguing with us—no apology, no attempt to resolve the issue. Even after we showed the receipt, she continued to fuss at us like we were her children, then slammed the window in our faces and walked off.
To make things worse, she called the police on us—all because we were asking for the food we paid for.
This was completely unprofessional and unnecessary. We were treated with disrespect and humiliation. Management seriously needs to address the behavior of their overnight staff at this location. We are currently consulting with a lawyer about the issue.