Dunkin'

3.9
566 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brooklyn Park, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5601 Ritchie Hwy, Brooklyn Park, MD
21225, United States

Hours

Reviews

3.9
566 reviews
5 stars
290
4 stars
114
3 stars
56
2 stars
38
1 star
68

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, incorrect orders, and rude staff, leading to frustration.

Product Consistency

There were numerous complaints about inconsistent drink preparation and food quality, with some items being poorly made or not as advertised.

Customer Experience

While some customers praised friendly staff and good service, many expressed dissatisfaction with the overall experience, citing issues with order accuracy and staff attitudes.

Cleanliness and Atmosphere

The cleanliness of the location received mixed reviews, with some customers noting a pleasant atmosphere while others reported unsanitary conditions.

Favorite Items

Despite the issues, many customers expressed love for specific menu items, particularly the coffee and certain food offerings.
  • CH
    Ce Hall
    Nov 6, 2025
    5.0
    Very high scale
  • SS
    Shawanda Smith
    Oct 26, 2025
    1.0
    They don’t like to add straws to mobile orders and their customer service skills needs to be worked on. I literally watched them be kind to caucasian customers but act annoyed with black customers.
  • EE
    Eve
    Oct 11, 2025
    2.0
    I genuinely didn't want to write this review but here we are, I live minutes away from this location and I have given them so many chances, but I don't understand why all this girls that work here are always talking amongst each other, Even when customers are around every time I go I have to wait in front of there register to be acknowledge and be able to order, but I do have to stand there for a couple of minutes. The next thing is, they don't pay attention to what you order. They will make your coffee the way that they want to all the damn time. Why is this Dunkin' Donuts open and why hasn't no one taking action. on rush-hour there's over 10 people but they're all gossip around. Manager do better!!! Your staff is HORRIBLE at complying with what the customer ordered, the ladies think is okay to make my coffee how they want to!
  • DT
    Dewayne T
    Oct 9, 2025
    2.0
    I buy the maple/black pepper bacon croissant sandwich faithfully from the downtown Light st. store and then one day I stop in the Brooklyn Park store to get one... the difference was night and day with the sandwich! The Light st sandwich is filled with bacon, but the Brooklyn park store was obviously being CHEAP! Come on Brooklyn Park, do better! The right one is Brooklyns.
  • TP
    T Parks
    Sep 23, 2025
    2.0
    This place is incapable of making consistent drinks. Most staff are usually rude and disinterested. When you order a drink you expect it made right. A monkey could do it. Other stores do it. 5 pumps means 5 pumps but they just can't do it. I've watched them make my drink and not let the pump go back up fully before they press it again, or they just don't do 5. They don't care. They're also slow during morning rush.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Brooklyn Park, MD?

Dunkin' in Brooklyn Park, MD is open daily from 4:30 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.