Brand Certified
McDonald's
3.7(201 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
7101 Democracy Blvd (Montgomery Mall), Bethesda, MD
20817, United States
Certified by McDonald's • Mar 01, 2026
(301) 365-0759
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Dine-inAvailable
- DeliveryNot available
- TakeoutAvailable
- Curbside pickupAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.7
201 reviews
5 stars
92
4 stars
34
3 stars
31
2 stars
10
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some praising friendly staff while others report rudeness and unprofessional behavior.
Food Quality
Many customers expressed dissatisfaction with food quality, citing issues such as overcooked items, incorrect orders, and expired products.
Pricing
Customers noted that prices at this location are higher than at other McDonald's, leading to complaints about value for money.
Cleanliness and Atmosphere
While some reviews mention a clean environment, others describe a chaotic atmosphere with staff appearing disinterested or untrained.
- GTGrady TuckerFeb 24, 20261.0They should take ice tea of the menu. It should not be cloudy like this. Tastes like dirt.
- RRRogerFeb 1, 20265.0The service here is so much better than the one down the street at Cabin John Shopping Center.
- RGRebeca GaleanoJan 16, 20265.0I had a fantastic experience thanks to Marisol who assisted me tonight. She was incredibly friendly, attentive, and professional. My order was handled quickly and accurately, and their positive attitude truly made my visit better. Excellent customer service — thank you for doing such a great job!
- SASina AsgharpourJan 1, 20261.0Terrible customer service
- AAAnthonyDec 13, 20251.0I literally hate this McDonald's with a passion. My recent visit to this McDonald's location was extremely disappointing due to the terrible quality of the customer service. The staff appeared unprofessional and seemed to lack basic training in courtesy and efficiency. From placing the order to receiving it, the entire process felt disorganized and frustrating. There was a noticeable lack of attentiveness, and several employees I interacted with were curt, unhelpful, and displayed a poor attitude. Specifically, the interaction at the counter. The lady handling the transaction Sat Morn 9.30 am on 12/13/25 was dismissive, failed to listen properly to the order, and acted as if providing service was an inconvenience. This behavior created a very negative and unwelcoming atmosphere. A fast-food experience should be quick and friendly. This was neither. The poor attitude and lack of professionalism from the team truly detracted from the meal and ensured that I will be taking my business elsewhere in the future. Management urgently needs to address the issues with customer service training and professionalism at this establishment. Also they need to practice saying please and thank you.
Frequently Asked Questions About McDonald's
What are the regular opening hours for dine-in at McDonald's in Bethesda?
McDonald's in Bethesda is open for dine-in from 7:00 AM to 9:00 PM Monday through Friday, 7:30 AM to 9:00 PM on Saturday, and 8:00 AM to 7:00 PM on Sunday.
What are the drive-through hours at the Bethesda McDonald's?
The drive-through is open from 7:00 AM to 9:00 PM Monday to Friday, 7:30 AM to 9:00 PM on Saturday, and 8:00 AM to 7:00 PM on Sunday.
Does McDonald's Bethesda offer delivery service and when?
Delivery is available Monday, Tuesday, Thursday, Friday, and Saturday from 7:00 AM to 8:50 PM, Wednesdays from 8:00 AM to 8:50 PM, and Sundays from 8:00 AM to 6:50 PM.
What pickup and delivery options does McDonald's Bethesda provide?
McDonald's Bethesda offers curbside pickup as a pickup option; it also supports delivery through various services.
Can I order McDonald's Bethesda food through a mobile app?
Yes, you can order through the McDonald's App available on both Apple App Store and Google Play.
What payment methods are accepted at McDonald's Bethesda?
McDonald's Bethesda accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What amenities does McDonald's Bethesda offer for families and accessibility?
The location offers seating, wheelchair accessible entrance, seating, and restroom, and has a children's menu available.
What nearby restaurants can I visit before or after dining at McDonald's Bethesda?
Nearby restaurants include Charleys Cheesesteaks, The Cheesecake Factory, Shake Shack Westfield Montgomery Mall, Frank Pepe Pizzeria Napoletana, and Ruby Thai Kitchen Montgomery Mall.
Are there entertainment options near McDonald's Bethesda?
Yes, Lucky Strike bowling alley and Dream Aero Flight Simulator are nearby entertainment options to enjoy around your visit.
Which retail stores are located close to McDonald's Bethesda for shopping after your meal?
Nearby retail stores include Foot Locker, Talbots, SNIPES, Old Navy, Bath & Body Works, and Urban Outfitters, allowing convenient shopping trips with your meal.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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