Dunkin'

3.6
204 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Bethesda, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7500 Old Georgetown Rd, Bethesda, MD
20814, United States

Hours

Reviews

3.6
204 reviews
5 stars
81
4 stars
46
3 stars
24
2 stars
16
1 star
37

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, missing items, and rude staff interactions.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty floors, counters, and restrooms.

Staffing Issues

Many customers noted that the location is often understaffed, leading to slow service and chaotic experiences.

Food Quality

There were complaints about inconsistent food quality, including improperly prepared items and stale donuts.

Positive Experiences

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
  • JE
    Jodian Ebanks
    Nov 11, 2025
    1.0
    They charge me $4+ almost $5 for 2 donuts! And when I got to my destination they were dry and stale. That’s ridiculous! I dint check the reviews before I went but u see I should’ve.
  • AC
    Andrew Centofanti
    Nov 4, 2025
    1.0
    May be the worst Dunkin' on the east coast. 2/3 of the time the mobile order is missing an item, requiring time to get back in line to have it rectified. Last visit waited 20 minutes for mobile order and had to leave for work before it got filled. Perpetually understaffed.
  • TF
    Tony Ford
    Oct 1, 2025
    1.0
    Large Spanish woman who is the manager I assume was rude. She and another employee proceeded to keep talking to each other while I waited for something that has to be microwaved. After 10 minutes still didn't get my order.
  • RU
    ronald ubald
    Sep 17, 2025
    2.0
    Service is too bad. I ordered hot coffee which was really hot, they didn’t provide me sleeves so I asked for extra cup so I can hold it. They didn’t provide me , they don’t care about the customers. The cups are too precious to them. I wonder if they use cups that fall down by mistake.
  • YY
    Yui
    Jun 25, 2025
    5.0
    the food and service is excellent! I forgot my wallet at the station/dunkin and was so worried it was gone but when I went back the next day they kept it safe for me in perfect condition. thank you so much to the dunkin employees!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Bethesda, MD?

Dunkin' in Bethesda, MD is open Monday through Saturday from 5:00 AM to 8:00 PM and on Sundays from 6:00 AM to 8:00 PM.

Does the Dunkin' at 7500 Old Georgetown Rd offer delivery or pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services for your convenience.