Charleys Cheesesteaks

Reviews

• JY

  Jalil Y.

  Jun 1, 2025
  1.0
  me and my friend went here a week ago we BOTH threw up off the sandwich this place is nasty and definitely violatioing sum type of health codes DON'T EAT HERE UNLESS YOU PAIN YOUR STOMACH
• FG

  Fatemah Ghaznavi

  May 24, 2024
  1.0
  I placed an order for delivery to my workplace directly through the Charleys website. An hour later, a bag is left at the front desk of my workplace, and I go out there to find that it is a bag from the Cheesecake Factory. The driver was gone and driven away by that point and mind you, if you order directly through Charley's there is NO information for the person dropping off your food. I immediately called the direct phone number for Charley's seven times, and nobody answered the phone. I had to then take the time out of my workday to leave my job and drive to the store location. Upon coming to the store location, I ask for a manager to speak to, and nobody there understands what I am saying. I had to begin speaking in Spanish in order to get someone to understand what I needed. The "manager" who said his name is Paulo asks me what I need, and so I begin explaining to him the situation. I ordered food from Charley's website for delivery, I received the wrong order, I would like a refund. I even have the wrong order with me to show them. Simple request, right? Apparently, it was not. The "manager" proceeded to explain that this is not their fault, it is not their responsibility because the driver gave me the wrong order. Charley's establishment, this is highly unacceptable for a manager to tell the consumer. This is your fault because you chose to partner with and thus endorse the company that the driver works for. This is your problem to rectify. He proceeded to tell me that they will not refund me and that I need to somehow contact a driver that I have no knowledge of, no contact information for, etc. He told me to contact Doordash for an order that I never even placed from Doordash, how does this even make sense! He pulled out his phone and called his supervisor, a woman, who then proceeded to tell him also not to refund me according to his words. This man had me standing there for 20 minutes going back and forth in a mall because he wanted me to leave without my food and with $25 stolen from me! I'm absolutely livid that your manager has the audacity to tell me that not only on top of having to leave work to drive there, not receiving anything that I paid money for, that I will also NOT be given my money back. I need an owner or corporate to contact me immediately. This has completely ruined your store's reputation with me, and I won't even breath in the direction of a Charley's ever again.
• RF

  Roni Fraser

  Jun 13, 2023
  1.0
  Would not recommend this place because they do not honor coupons from the app. I activated my coupon right in front of the cashier and they system wouldn't work.... and they still didn't honor the discount with a manual change considering the coupon was activated and would expire within the alloted time period. Ended up just leaving because they couldn't process the transaction and I refused to pay full price when I had an active coupon. Don't recommend this store at the Montgomery Mall.
• AC

  Arnold Cenac

  Jul 28, 2021
  3.0
  Please bring back the chunky peach pieces in syrup for the lemonade... I don't like the new option... tried the Philly sandwich... was pretty good

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