Wendy's

3.6
721 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
10634 Baltimore Boulevard, Beltsville, MD
20705, United States

Hours

Reviews

3.6
721 reviews
5 stars
264
4 stars
182
3 stars
127
2 stars
50
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with several customers feeling discriminated against or mistreated.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and discrepancies between what was ordered and what was received.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty restrooms and unclean dining areas.

Service Speed

Customers frequently complained about slow service, particularly during busy hours, with long wait times reported.

Food Quality

Mixed feedback on food quality, with some customers receiving cold or poorly prepared items, while others praised the freshness of their meals.
  • MJ
    Melvin Jones
    1 day ago
    1.0
    Would not take my free Wendy’s combo card. Nasty attitude! Will not be returning and will let the word of mouth get around very easily.
  • CC
    Cristian Castellanos
    Oct 25, 2025
    1.0
    They don't give you what you order is what they want to give you. Also they wont give you and rancho or sauces even if you order a lot of food the manager is really rude. Terrible customer service.
  • KT
    Kevin Jonathan Triviño
    Sep 30, 2025
    1.0
    On Tuesday, September 30, at 1:00 a.m., my friends and I decided to go to Wendy’s drive-thru, excited to enjoy a meal we usually love. But what we experienced was completely unexpected, hurtful, and absolutely unacceptable. From the very first moment, the person who attended us showed a hostile attitude, with no patience or willingness to help. She seemed bothered by our presence from the start, and her tone of voice, facial expressions, and overall demeanor clearly showed she had no interest in serving us respectfully. Even though a friend helped translate our order, there were mistakes with the food, and when we tried to correct them, the employee’s attitude did not improve. In fact, it became even colder and more distant. It was clear that our nationality and the fact that we are Latino were not welcomed. We felt discriminated against, judged, and completely uncomfortable in a place where we only wanted to enjoy a meal with friends. I have never experienced anything like this at Wendy’s, a place I have always associated with good service and friendly staff. We left feeling sad, frustrated, and deeply disappointed. No one should have to go through this. No one should feel rejected or mistreated because of how they speak or where they come from. It is painful to see someone representing a brand treat customers this way. People with this kind of attitude should not have a position that involves direct contact with the public. This job should be for those who love what they do, who work with passion, energy, and respect for others. I hope this comment reaches management and the owner, because experiences like this damage Wendy’s reputation and deeply hurt customers who are just trying to enjoy a simple meal. No one else should have to feel humiliated or discriminated against while trying to enjoy something as simple as fast food.
  • SQ
    Stiven Quijije
    Sep 30, 2025
    1.0
    We came to order today, Tuesday, September 30 at 1:00 am and there was a lady with short white hair, she treated us very badly I felt discriminated against for being Hispanic and white color I screamed very ugly I felt very bad she has a bad way of treating
  • QA
    Queen Ampleness
    Sep 8, 2025
    3.0
    I pulled up, I ordered, and then pulled around to the window to pay. Maria who was servicing the window was nice at first but quickly caught an attitude when I told her through the window to use the chip on my card rather swiping it 7x's. She proceeded to open the window to tell me that the chip portion of the machine doesn't work and slams the window back shut. I have a bit of an attitude today myself from having to pay money for cremation services for a loved one today but I kept my attitude in check unlike Maria. She walked off from the window rolling off Spanish as if others don't speak or understand the language. I'm currently studying Spanish and I'm 94% fluent and I understood everything she said with her rude self. I only stopped here because I needed to get my child some breakfast more than myself. I won't be going again that's for sure.

Frequently Asked Questions About Wendy's

Is Beltsville Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.