McDonald's

3.7
1381 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10531 Baltimore Ave, Beltsville, MD
20705, United States

Hours

Reviews

3.7
1,381 reviews
5 stars
606
4 stars
296
3 stars
209
2 stars
64
1 star
206

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude and dismissive staff, particularly during late-night shifts.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and long wait times, leading to frustration.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and trash on the floor.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others reported cold or poorly prepared food.

Management Issues

Multiple reviews pointed to ineffective management, with complaints about unprofessional behavior and lack of responsiveness to customer concerns.
  • YH
    yanique hancock
    1 day ago
    1.0
    DIRTY DIRTY DIRTY! The dining area is always extremely filthy ! They have trash bags outside of trash can exposing dirty nasty trash while people are eating . The area where we order has trash all over the floor . If this is what we can see , just imagine how the back area look where we cannot see which is where our food is being cooked and prepared . So many people are currently in need of jobs , hire someone to clean .
  • RH
    rudy hernandez
    Nov 7, 2025
    3.0
    Ordered a chicken pack through the app. Came through the drive thru to pick up order. I paid $00.60 for 2 extra mccrispy sauces. They Made sure we got exactly 5 sauces on out order but didn’t make sure we got our 4 chickens, only received 2. Missing the 2 custom mcchickens with pickles and ketchup. I checked the bag only to reassure the sauces were there but didn’t check further to inspect rest of order. Order was placed at 10:12pm Friday November 6,2025
  • KZ
    Kelly Zhang
    Oct 30, 2025
    1.0
    Poor Customer Service Experience the employee was dismissive and didn’t seem to care about resolving the issue. I hope management provides better training to ensure customers are treated with respect and efficiency.
  • AW
    Ariyona Wells-Doup
    Oct 28, 2025
    2.0
    The food is sometimes fresh. The day staff are always the best if you want fresh food night shift on the other hand….. It’s this women that works the drive thru overnight she is very rude and doesn’t even pay attention when people are in the drive thru I had to speak first. why do I have to speak to you first. Usually the first thing they ask is are you using the mobile app. I got nothing no hi no can I take your order. I literally heard her mumbling on the mic then asked me “what?” like i’m her child she needs to be fired not my only encounter with her. She didn’t even wanna have conflict with me when I pulled to the first window she pointed to the next window didn't even open it. Thats because I’ve had to check her about her disrespect before FIRE THIS LADY. I’m sure i’m not the only personnnn! She has blonde hair!!!
  • ML
    Marc Lichtman
    Oct 28, 2025
    1.0
    Not sure if it was a one time thing but at 1am there was no one answering the ordering mic or at the first window and the lady at the 2nd window didn't know how to see my mobile order and just asked what I ordered, then took ages getting it

Frequently Asked Questions About McDonald's

What are McDonald's operating hours at 10531 Baltimore Ave, Beltsville?

McDonald's at 10531 Baltimore Ave is open 24 hours a day, 7 days a week, including holidays.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at 10531 Baltimore Ave offers drive-thru service 24/7 every day.