Wendy's

3.4
725 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1604 Conowingo Road, Bel Air, MD
21014, United States

Hours

Reviews

3.4
725 reviews
5 stars
243
4 stars
149
3 stars
137
2 stars
56
1 star
140

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food being overcooked, dry, or incorrect, leading to dissatisfaction.

Service Speed

Customers frequently mentioned long wait times in the drive-thru, with some experiencing waits of over 30 minutes.

Customer Service

While some reviews praised friendly staff, others reported rude service and poor handling of complaints.

Order Accuracy

Numerous customers experienced incorrect orders, leading to frustration and disappointment.

Cleanliness

Several reviews highlighted unsanitary conditions in the bathrooms and overall cleanliness issues.
  • CF
    charlotte foote
    Nov 8, 2025
    1.0
    No food received manager had a nasty attitude . I pulled up to drive thru for my order I placed online. They said they didn't receive it asked me to come in so they could make my order and get things right. I got my baby out walked in only to receive attitude and poor customer service she was not nice whatsoever we asked for her name she refused to give me it.
  • NB
    Nicole Beam
    Nov 5, 2025
    2.0
    First of all we love Wendy’s food but idc what Wendy’s we go to the food is always cold. Maybe the slightest bit warm on a couple occasions but cheese never melted still whole formed cheese slice on the burgers. we can at 9:45 they apparently close at 12:00 am. No one came to the speaker at the drive thru after 5 min so we pulled around which they said they were having head set issues. Mind you it’s storming out and wind blowing like crazy. They had the breakfast menu up on display which someone had obviously turned around already. So we pulled up and asked them to see the dinner menu which they came out to change it back around. Come to window to place our order they were apparently out of potatoes. Or I guess I could say like the manager they just didn’t want to make anymore. Placed order handed them the phone to use wallet pay on phone it didn’t go thru. Did it again same thing. He called his lovely lady manager over and she comes to the window saying it isn’t taking it I said what does that mean. She said either it’s not reading the card or more than likely you have no money. Like forreal. First of all. Poor choice of words. Literally just checked the funds before coming there. Plenty of money so that comment was very unprofessional and rude to begin with. I handed her the card for the same account that we were using in the wallet and went thru. Leave get half way home realize no fries but we got the cheese sauce we paid extra for the fries for. Called 4 times after getting home no answer at the store at 10:30. It’s a shame because there’s not many Wendy s around the area and to deal with ignorance and people shutting down the business 2 hours early for things obviously isn’t a great experience for customers.
  • KR
    K Rae
    Oct 16, 2025
    1.0
    Burgers always look like they were cooked yesterday. Cooked to the point of crispy edges, dry and tasteless. Baked potatoes also way over. I’ve given this location more than a couple chances, but it’s consistently terrible. I’m done. 🤮
  • JB
    john bedsworth
    Sep 24, 2025
    3.0
    Wanted a single with ketchup and mustard and no cheese. 1st one had lettuce and 2 slices of cheese and ketchup 2nd one had ketchup mustard and 2 slices of cheese didn't go back in a third time.
  • SP
    Sarah Parrish
    Aug 25, 2025
    1.0
    I ordered several items for my family to have for lunch over the weekend through a 3rd party. The 3rd party attempted to tell them through the drive through (because they were not allowed inside) that the order did not look correct. As predicted I received less than half my order and the food and drinks I did receive were either incorrect or the worst food I have ever eaten.

Frequently Asked Questions About Wendy's

Is Hickory Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.