Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported issues with food being overcooked, dry, or incorrect, leading to dissatisfaction.
Service Speed
Customers frequently mentioned long wait times in the drive-thru, with some experiencing waits of over 30 minutes.
Customer Service
While some reviews praised friendly staff, others reported rude service and poor handling of complaints.
Order Accuracy
Numerous customers experienced incorrect orders, leading to frustration and disappointment.
Cleanliness
Several reviews highlighted unsanitary conditions in the bathrooms and overall cleanliness issues.
CF
charlotte foote
Nov 8, 2025
1.0
No food received manager had a nasty attitude . I pulled up to drive thru for my order I placed online. They said they didn't receive it asked me to come in so they could make my order and get things right. I got my baby out walked in only to receive attitude and poor customer service she was not nice whatsoever we asked for her name she refused to give me it.
NB
Nicole Beam
Nov 5, 2025
2.0
First of all we love Wendy’s food but idc what Wendy’s we go to the food is always cold. Maybe the slightest bit warm on a couple occasions but cheese never melted still whole formed cheese slice on the burgers. we can at 9:45 they apparently close at 12:00 am. No one came to the speaker at the drive thru after 5 min so we pulled around which they said they were having head set issues. Mind you it’s storming out and wind blowing like crazy. They had the breakfast menu up on display which someone had obviously turned around already. So we pulled up and asked them to see the dinner menu which they came out to change it back around. Come to window to place our order they were apparently out of potatoes. Or I guess I could say like the manager they just didn’t want to make anymore. Placed order handed them the phone to use wallet pay on phone it didn’t go thru. Did it again same thing. He called his lovely lady manager over and she comes to the window saying it isn’t taking it I said what does that mean. She said either it’s not reading the card or more than likely you have no money. Like forreal. First of all. Poor choice of words. Literally just checked the funds before coming there. Plenty of money so that comment was very unprofessional and rude to begin with. I handed her the card for the same account that we were using in the wallet and went thru. Leave get half way home realize no fries but we got the cheese sauce we paid extra for the fries for. Called 4 times after getting home no answer at the store at 10:30. It’s a shame because there’s not many Wendy s around the area and to deal with ignorance and people shutting down the business 2 hours early for things obviously isn’t a great experience for customers.
KR
K Rae
Oct 16, 2025
1.0
Burgers always look like they were cooked yesterday. Cooked to the point of crispy edges, dry and tasteless. Baked potatoes also way over. I’ve given this location more than a couple chances, but it’s consistently terrible. I’m done. 🤮
JB
john bedsworth
Sep 24, 2025
3.0
Wanted a single with ketchup and mustard and no cheese. 1st one had lettuce and 2 slices of cheese and ketchup 2nd one had ketchup mustard and 2 slices of cheese didn't go back in a third time.
SP
Sarah Parrish
Aug 25, 2025
1.0
I ordered several items for my family to have for lunch over the weekend through a 3rd party. The 3rd party attempted to tell them through the drive through (because they were not allowed inside) that the order did not look correct. As predicted I received less than half my order and the food and drinks I did receive were either incorrect or the worst food I have ever eaten.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Bel Air, MD?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Bel Air, MD into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (410) 420-1020.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Hickory Wendy’s serve breakfast?
Yes, this Wendy’s location in Bel Air, MD serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for drive-thru at this Wendy's location?
The drive-thru is open daily from 6:30 AM to midnight.
Is this Wendy's location currently open?
Yes, this Wendy's location in Bel Air, MD is open and committed to serving quality food every day.
Does this Wendy's serve breakfast?
Yes, this Wendy's location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Can I order Wendy's food online or via a mobile app?
Yes, you can order through the Wendy's app or at order.wendys.com for convenience.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info are available on the Wendy's menu website, mobile app, and in-restaurant via a nutrition poster.
How do I contact this Wendy's location for questions or feedback?
You can call (410) 420-1020, use Wendy's customer care live chat or contact page online, or fill out their customer satisfaction survey referencing your visit.
Are there nearby convenience stores or gas stations close to this Wendy's?
Yes, nearby places include 7-Eleven and Wawa, which offer convenience store items and fuel.
What nearby services could be useful before or after visiting Wendy's?
Nearby you can find automotive services like Valvoline Instant Oil Change and Penske Truck Rental for vehicle needs.
Are there any nearby banks or ATMs near Wendy's for quick access to cash?
Yes, nearby banking options include Bay Bank, FSB, WesBanco, Harford Bank, and ATMs like PNC ATM and M&T Bank ATM.