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Papa Johns Pizza

3.6
(175 reviews)
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Business Details

18C BEL AIR SOUTH PKWY, Bel Air, MD
21015, United States
(410) 569-6262
https://locations.papajohns.com/united-states/md/21015/bel-air/18c-bel-air-south-pkwy?utm_source=gmb&utm_medium=organic
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About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Bel Air, MD, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Bel Air pizza for any occasion. Call us for pizza delivery in Bel Air or stop by 18C BEL AIR SOUTH PKWY for carryout to order the best pizza in Bel Air, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
18C BEL AIR SOUTH PKWY, Bel Air, MD
21015, United States

Hours

Reviews

3.6
175 reviews
5 stars
83
4 stars
28
3 stars
13
2 stars
6
1 star
45

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported dissatisfaction with the quality of the pizza, citing issues like undercooked dough, lack of toppings, and overall poor taste.

Customer Service

Numerous reviews highlighted poor customer service experiences, including rude staff, long wait times, and unprofessional behavior.

Delivery Issues

Several customers experienced problems with delivery, such as orders not arriving, incorrect orders, and delays beyond the promised time.

Pricing Concerns

Customers expressed frustration over rising prices while perceiving a decline in quality, with some feeling that the value for money was no longer acceptable.

Mixed Experiences

While many reviews were negative, some customers did report positive experiences with friendly staff and good food, indicating inconsistency in service and quality.
  • BM
    Brad Mann
    Jan 31, 2026
    1.0
    Ordered papa John's and the last couple of times the food was terrible. Had to throw out some of it. Anytime I have to throw out food from anywhere it will be the last time I order food from them. So I am crossing off Papa John's from my food ordering list. Goodbye Papa John's
  • YM
    Yvette McCullough
    Jan 22, 2026
    5.0
    Just finished ordering from Eric, a very nice gentleman at this location. Usually get pizza from competitor across the road, but couldn’t walk-in to order :(! Upon my request I was nicely told that I had to use app:( Thank You, I replied, and walked out. Unbeknownst to this D Pizza establishment I have been a well followed Google Local Guide for years… So, unfortunately I can’t recommend this establishment: - shop not busy, and I had to wait a couple of minutes before being acknowledged ( as the worker was at back counter lunching and scrolling on phone… - upon my speaking, it seemed that gentleman lacked customer service qualities…. Happy, again, be treated with a friendly smile and manners! Poppa John’s, I appreciate your hospitality and quality food! PS. Eric even came from behind counter to give me my order, upon picking it up😇💜‼️
  • ES
    Emily Shettle
    Nov 29, 2025
    1.0
    Ordered online for delivery. Marked delivered- but never arrived at my door. Doorbell camera shows nothing and it was not at any of our building's other doors. Called for help and got laughed at. Told they will refund the whole order, but not sure if I take their word for it. Don't bother ordering here.
  • BR
    Buddy Ravell
    Nov 20, 2025
    5.0
    Great
  • KM
    Kayla MYOB
    Nov 1, 2025
    1.0
    Halloween was crazy orders !! The call center (idk who trained those ppl or how to complain about them) r something else. In the store if u was here @ the wrong time u were waiting over 30 minutee. Kim Possible was trying to help but was giving ppl the wrong etas for orders. U would wait and it still wouldnt b ready when u came back the time she said. The mixed girls dressed as a 90s hip hop icon and ghost witch with red eyes for costumes did a great job helping ppl. All they did was try to make it better and they did that. Period. The black girl Aliya/Aaliya (said she was a manager) wasn't giving the right etas either. She looked like she did not want to b there to help ppl or answer the store phone ... but she has no problem standing @ the front counter on her cell phone. The knight did a good job helping too. The store manager shouldve had a sign @ the front saying why the wait was so long. It sayss the name Eric on the front door so if u want to know why ur order had to be remade and u had to wait extra time call the store (not the call center ppl) and ask for him.
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Bel Air, MD?

Delivery is available from 10:00 AM to midnight Monday through Thursday and Sunday, and from 10:00 AM to 1:00 AM on Friday and Saturday.

Can I place an order for carryout at Papa Johns Pizza?

Yes, carryout orders can be placed. The store is open for takeout from 10:00 AM to 11:30 PM Monday through Thursday and Sunday, and until 12:30 AM on Friday and Saturday.

Brand Certified Facts from Papa Johns Pizza

Papa Johns Pizza partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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