McDonald's

3.3
912 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2111 Churchville Rd, Bel Air, MD
21015, United States

Hours

Reviews

3.3
912 reviews
5 stars
266
4 stars
209
3 stars
164
2 stars
99
1 star
174

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong food.

Service Quality

Service was often described as slow and unprofessional, with several customers noting rude staff and long wait times.

Food Quality

Food quality varied significantly, with complaints about cold, burnt, or reheated items, while some customers praised the freshness of their meals.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty dining areas and unsanitary conditions.

Customer Service

While some staff were noted for being friendly and helpful, many reviews highlighted poor customer service experiences.
  • TA
    Tessa Adkins
    2 days ago
    5.0
    No matter the time of day, this location seems to always exude a friendly atmosphere. The staff greets the customer with a sincere smile, as well as putting in the effort to ensure that guests enjoy their visit!
  • JM
    Jeremy Moore
    Nov 14, 2025
    1.0
    This McDonald’s doesn’t start preparing the Mobile orders until you get there. This is the only McDonald’s I seen like that all the The rest of the McDonald’s I’ve been to prepare the orders in the order in which they receive them. That’s why this place is such a cluster because they’re waiting for people to check in before they start the order and then they don’t know what they made and what they haven’t made if they just would make the orders in which they received the orders. They wouldn’t have these problems.
  • KK
    Kathryn Kirby
    Nov 2, 2025
    1.0
    Forgot 4 pieces of my order. When I went up to get them, the lady slammed the bag on the counter like I was inconveniencing her for asking for the items that I paid for. At this time another customer was waiting for a pie that she forgot and they gave her a pie that someone else had in their hands and returned back to the workers (im pretty sure that’s against code). The lady then said “is this the pie that the other guy returned” and the same lady that slammed my missing food down got a nasty attitude and said “what do you want your money back or something?” The lady obviously wanted her food so she asked for a small fry or something of equal to the pie value and the worker then slammed her small fry down, again like it was the customers fault that they not only missed a part of her order but then tried to give her someone else’s returned food. They are clearly short staffed and there’s events in the area. It’s not the customers fault that they do not have enough staffing or are unaware of events in their area to plan properly.
  • JJ
    Jay Jones
    Oct 18, 2025
    5.0
    Best plain cheese burger I've had at any mcd
  • WV
    William Venson
    Oct 17, 2025
    1.0
    I purchased this big Mac on my way home and when I got on the highway and opened it up and started to eat it, I noticed it only had one , beef patty on the sandwich and it’s a big Mac, which should’ve had two patties very very disappointed in this McDonald’s I will never visit it again. I would have returned for a full refund but I was on the highway and didn’t want to turn around. You have definitely lost me as a customer.

Frequently Asked Questions About McDonald's

What are McDonald's hours of operation in Bel Air, MD?

McDonald's in Bel Air, MD is open daily from 5:00 AM to 11:00 PM.

Does McDonald's in Bel Air have a drive-thru service?

Yes, McDonald's in Bel Air offers a drive-thru service available daily from 5:00 AM to 11:00 PM.