Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including rude staff and long wait times, particularly during busy hours.
Food Quality
Many reviews highlighted issues with food temperature and quality, with complaints about cold or improperly prepared items.
Cleanliness
Several customers noted that the restaurant was not clean, with reports of unsanitary conditions and a lack of basic supplies like napkins.
Order Accuracy
Frequent complaints about incorrect orders and missing items were mentioned, indicating a lack of attention to detail.
OO
Opal
Jan 2, 2026
2.0
Don't bother using the app. All that order while there get their food faster!!! It's been my experience 80% of the time.
Food is never ready even when placed 20 minutes prior. Horrible!!!
I received a complimentary food item coupon that was already expired too...lol
Maybe they will honor but I can see that being a problem as well.
DC
Dominic Cangelosi
Dec 24, 2025
1.0
Waited 20 min for a gift card and they ignored customers waiting in line for at least 15 min
LG
louis grafton
Dec 23, 2025
3.0
It's McDonalds
CH
Christian Hanna
Dec 4, 2025
1.0
12/4/2025 4:10pm I was told by a manager I had to order from a kiosk, but I was paying cash. I understand I can order from it but either way I have to pay at the counter. Instead I just walked out. Wasn’t even busy inside. Blonde woman was the manager, she needs to learn how to provide service. Just went to the Chick-Fil-A down the street 2 minutes instead and didn’t have to wait at all.
BD
Brittany Davis
Dec 1, 2025
1.0
I’m not sure what’s up but people that work here just act like talking to customers is the worse thing ever. Service is awful. Food is alright for fast food. But you should get better quality with the prices we pay. So skimpy on condiments and other things. The manager is wonderful but there’s a few employees there that could work better on their servicing skills.
Edited to add: the app is annoying as hell. Shows everything as “in stock” but apparently it won’t tell you it’s not and you paid for food that doesn’t exist or was ever even made. I sat at McDonald’s for a half hour waiting on one pumpkin coffee. App said it was ready. I get there and come to find out, some snobby worker named Heather rudely informed me they were out of pumpkin and have been for a while. Ok cool, don’t be rude first off. And second, your app needs to be updated if that’s the case.
What are the operating hours of McDonald's in Bel Air, MD?
McDonald's in Bel Air, MD is open 24 hours a day, 7 days a week.
Does this McDonald's offer delivery services?
Yes, delivery is available 24/7 and includes same-day and no-contact delivery options.
Is there a drive-thru available at this McDonald's?
Yes, the McDonald's at 1 Red Pump Rd has a drive-thru open 24 hours every day.
What payment methods are accepted at this McDonald's location?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order from McDonald's using a mobile app?
Yes, you can order via the McDonald's App available on both iOS and Android platforms.
Where can I view the menu for the McDonald's in Bel Air?
The full menu is available online at the McDonald's website provided in their profile.
Are there other restaurants near McDonald's in Bel Air?
Yes, nearby you can find Little Caesars Pizza, Bel Air Pizzeria, Brothers Pizza, Toki Sushi, Silver Palace, and Tutto Fresco.
What nearby places can I visit before or after dining at McDonald's?
You might consider visiting Glow- The Bronzing Studio or Tropic Breeze Tanning Salon for beauty services, or Planet Fitness if you're interested in working out.
Are there any convenient places to fuel up near the McDonald's location?
Yes, there are several gas stations nearby including Sunoco Gas Station, Carroll Motor Fuel, and Shell.
Does McDonald's in Bel Air offer WiFi and mobile offers?
Yes, this McDonald's location provides WiFi and offers mobile ordering and mobile offers to customers.