McDonald's

3.5
892 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1 Red Pump Rd, Bel Air, MD
21014, United States

Hours

Reviews

3.5
892 reviews
5 stars
303
4 stars
202
3 stars
172
2 stars
74
1 star
141

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff and long wait times, particularly during busy hours.

Food Quality

Many reviews highlighted issues with food temperature and quality, with complaints about cold or improperly prepared items.

Cleanliness

Several customers noted that the restaurant was not clean, with reports of unsanitary conditions and a lack of basic supplies like napkins.

Order Accuracy

Frequent complaints about incorrect orders and missing items were mentioned, indicating a lack of attention to detail.
  • OO
    Opal
    Jan 2, 2026
    2.0
    Don't bother using the app. All that order while there get their food faster!!! It's been my experience 80% of the time. Food is never ready even when placed 20 minutes prior. Horrible!!! I received a complimentary food item coupon that was already expired too...lol Maybe they will honor but I can see that being a problem as well.
  • DC
    Dominic Cangelosi
    Dec 24, 2025
    1.0
    Waited 20 min for a gift card and they ignored customers waiting in line for at least 15 min
  • LG
    louis grafton
    Dec 23, 2025
    3.0
    It's McDonalds
  • CH
    Christian Hanna
    Dec 4, 2025
    1.0
    12/4/2025 4:10pm I was told by a manager I had to order from a kiosk, but I was paying cash. I understand I can order from it but either way I have to pay at the counter. Instead I just walked out. Wasn’t even busy inside. Blonde woman was the manager, she needs to learn how to provide service. Just went to the Chick-Fil-A down the street 2 minutes instead and didn’t have to wait at all.
  • BD
    Brittany Davis
    Dec 1, 2025
    1.0
    I’m not sure what’s up but people that work here just act like talking to customers is the worse thing ever. Service is awful. Food is alright for fast food. But you should get better quality with the prices we pay. So skimpy on condiments and other things. The manager is wonderful but there’s a few employees there that could work better on their servicing skills. Edited to add: the app is annoying as hell. Shows everything as “in stock” but apparently it won’t tell you it’s not and you paid for food that doesn’t exist or was ever even made. I sat at McDonald’s for a half hour waiting on one pumpkin coffee. App said it was ready. I get there and come to find out, some snobby worker named Heather rudely informed me they were out of pumpkin and have been for a while. Ok cool, don’t be rude first off. And second, your app needs to be updated if that’s the case.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Bel Air, MD?

McDonald's in Bel Air, MD is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery services?

Yes, delivery is available 24/7 and includes same-day and no-contact delivery options.