EW
Everel Watson
Mar 6, 2026
If I could put a rating of a zero, I definitely would! I had a very frustrating experience at this McDonald’s around 2:20–3:00 AM. My husband, children, and I stopped to get food after coming home from the hospital, and we were extremely disappointed by the service.
When we pulled up to the drive-thru speaker, we waited about 3–4 minutes saying “hello” multiple times, but no one responded at all. We waited a little longer and still heard nothing. After sitting there for several minutes with no response, we pulled up to the payment window, where a woman was walking back and forth but completely ignored us and never acknowledged that we were there.
We then pulled up to the pickup window, and after about another two minutes, a woman finally came to the window. I explained that we had been waiting at the speaker and asked if we could place our order there. Instead of apologizing, she said she had told us to wait and claimed she had already spoken to us, which never happened. She then told us we had to go back around and get in the back of the line, even though we had already been sitting there for over 10 minutes.
There was no apology, no acknowledgment of the inconvenience, and no attempt to help resolve the situation. We were planning to place a large order, but instead we left frustrated and went home hungry after already having a long night.
Customer service should include basic communication and respect for customers’ time. This situation could have easily been handled with a simple apology and allowing us to place our order, but instead we were told to fix a problem that was not our fault.
I hope management reviews what happened during this shift and addresses the lack of service and professionalism. After such a long and stressful night, this experience made things even more frustrating .