Wendy's

3.3
1628 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3001 East Joppa Road, Baltimore, MD
21234, United States

Hours

Reviews

3.3
1,628 reviews
5 stars
495
4 stars
342
3 stars
258
2 stars
155
1 star
378

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional staff, leading to a negative dining experience.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food served.

Wait Times

Customers frequently complained about excessively long wait times, often exceeding 20 minutes for fast food.

Food Quality

Several reviews mentioned cold, overcooked, or poorly prepared food, with some items described as inedible.

Management Issues

There were calls for better management and staff training, with suggestions that the location needs new leadership.
  • PT
    Phil Trovato
    Nov 14, 2025
    2.0
    Slow service.
  • GS
    GoldenHandz Sha
    Nov 12, 2025
    5.0
    I went here about 3 weeks ago & received some of the best service and food I've ever gotten at Wendy's! From Bryan at the drive thru who took my order; to the women manager coming to the window speaking. My food was fresh & delicious. I was only in the line for a total of 4-5 min from ordering to leaving. **THE NEW MANAGER AN AFRICAN AMERICAN WOMAN WHO HAS TAKEN OVER WITH A COMPLETE NEW STAFF TEAM ARE BEYOND AWESOME & DOING A WONDERFUL JOB!!"** Thanks SHANN
  • AG
    Antoinette Grant
    Oct 30, 2025
    1.0
    Pretty sure the person in drive thru lied about their computer systems being down so they didn't have to service anyone up until close at 3:59am. Must be nice getting a 2 hour "doing nothing" paid break.
  • ZF
    Zachary Forwood
    Oct 22, 2025
    1.0
    It’d be nice if they could get my order right maybe just once
  • BN
    Bry N
    Oct 12, 2025
    1.0
    The person at the drive thru was very rude when I simply asked about purchasing a frosty. Instead of saying, "I apologize, we're all out of frosties.", she simply responded "No" in a rude way. Wendy's should be teaching better customer service to its employees.

Frequently Asked Questions About Wendy's

Is Harford + Joppa Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.