Wendy's

2.9
1636 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Baltimore, MD we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Baltimore, MD hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5615-21 York Road, Baltimore, MD
21212, United States

Hours

Reviews

2.9
1,636 reviews
5 stars
385
4 stars
285
3 stars
297
2 stars
160
1 star
509

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor customer service, including rude staff and slow service.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

The quality of food was often criticized, with complaints about cold, old, or poorly prepared items.

Cleanliness

The establishment was described as dirty, with unsanitary conditions reported by multiple customers.

Long Wait Times

Numerous customers experienced excessively long wait times, particularly in the drive-thru.
  • MM
    Maryam
    Dec 28, 2025
    1.0
    Please these people don’t listen to orders…. i’m an angry rn because if i ask for something that’s what’s i want don’t give me what YOU want. I repeated the order and still got it wrong……
  • TG
    Tia Grimes
    Dec 15, 2025
    3.0
    The staff did not provide excellent customer service.
  • YS
    Yolanda Scott
    Dec 7, 2025
    1.0
    I ordered a kid's meal which should have contained apple bites but it was missing from my order. When I inquired about it I was told they had none, so when I asked well how do you plan on compensating for the missed item. Iwas told they had nothing its not like we are McDonald's. They were also playing music loudly that was using profanity and vulgar lyrics for the entire establishment to hear, no regard for the underage customers.
  • AR
    Averil Rosenburgh
    Dec 5, 2025
    1.0
    Wendy's has really went downhill. They're smothering the burgers, with the condiments, now. The French fries, lacked the angled cut, which added to the original taste/unique taste, that Wendy's fries "USED", to have. The drive-thru service, at this location, was slow. When I inquired, if the order, had been made mayonnaise free (per my request)...the cashier looked at me; as if to say: "How dare me inquire" and proceeded to close the windows. Fortunately, the order was made correctly and the fries, were hot, at this location; but I won't be returning to another Wendy's, I've tried various Wendy's and they all seem to "not be as good as they used to be ".
  • AG
    Angela Gross
    Nov 28, 2025
    2.0
    Slow service but friendly

Frequently Asked Questions About Wendy's

Is Govans Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for Wendy's at 5615-21 York Road, Baltimore?

This Wendy's location is open 24 hours a day, 7 days a week, with drive-thru service available from 4:00 AM to 3:59 AM the next day.