CS
Chardai Stokes
Dec 26, 2025
My family and I had a 6:30 PM Christmas reservation at Oceanaire Baltimore. We were seated immediately, but the service and overall experience were unacceptable.
After being seated, we waited 25 minutes before our waitress acknowledged us to take drink orders, 15 more minutes to receive drinks, and another 15 minutes before our food order was taken—nearly an hour after seating. She never introduced herself, was unfriendly, interacted with our table only a few times total, did not refill water, and stopped checking on us entirely. We had to rely on other staff passing by for basic needs.
The lighting in the dining area dimmed repeatedly from very bright to extremely low levels for the entire evening. When we asked why, the question seemed to frustrate our waitress. Guests should be informed when conditions like this are occurring, especially since fluctuating lighting can impact comfort, accessibility, and potentially guest health.
When the reservation was made by phone, we were told there would be a special Christmas menu starting Tuesday, December 23rd. This is why we asked about it. No such menu was available, which created misleading expectations.
Our salads and soups arrived only about five minutes before our entrées, and our main dishes did not arrive until a few minutes after 7:45 PM, over an hour and fifteen minutes after our reservation time. Several steaks arrived without clarification of whose was whose, despite different temperatures. My brother’s steak was lukewarm, and his broccoli did not arrive until after the rest of the table had nearly finished eating.
After asking reasonable questions (lighting, menu, missing food), the waitress became visibly irritated, repeatedly saying “okay, okay, okay,” then handed our table off to the manager, JP, and never returned. While we appreciated JP stepping in, it was apparent he was frustrated at having to wait a table, which affected the service. The dessert he offered did not arrive until around 8:30 PM, and we then had to track him down just to get the check.
The bill was also incorrect, listing sides we ordered but never received. While JP removed them once told, this again reflected the lack of attentiveness throughout the night.
Most concerning was the clear difference in service. We observed our waitress being warm, attentive, and even hugging other tables—who were not Black—while our table received dismissive and minimal service. Multiple tables seated after us ordered, ate, and left before we even received our entrées. We did not leave until 9:00 PM.
We had family travel from South Carolina for Christmas, and this was meant to be a special holiday dinner. Given the cost and reputation of Oceanaire, accurate information, a comfortable dining environment, and professional, equitable service should be the minimum. In my opinion, the cumulative issues warranted a reduction in the bill, which was not offered.