CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Baltimore is here with warmth and welcome. Panera Bread. Food as it should be.
Customer service experiences varied widely, with some praising friendly staff while others reported rude or inattentive service.
Cleanliness
Several reviews noted issues with cleanliness, including dirty tables and unkempt dining areas.
Food Quality
While many customers enjoyed the food, there were complaints about incorrect orders and food not being served at the right temperature.
Atmosphere
The atmosphere received mixed feedback, with some appreciating the spaciousness and comfort, while others found it disrupted by loud patrons.
Order Accuracy
Numerous customers reported issues with order accuracy, including missing items and incorrect modifications.
MV
Maria Ranieri Vitale
Feb 24, 2026
5.0
It was the first time I went after 5:00 p.m. with my little sister and I loved it. Just everything was awesome.
MS
Melanie Santiago
Feb 16, 2026
3.0
Dirty tables everywhere. Half of the patrons are watching/listening to videos or music on their phones, without headphones, at full volume. Service is perfunctory.
MR
Muriel Rogers
Feb 12, 2026
5.0
Customer service can improve in the food service area , bakery services is great, supervisor is great.
TP
Trina Price
Jan 6, 2026
2.0
I didn’t like that when I walked in & up to the counter your cashier/worker Jasmine didn’t greet me she just asked me was I getting something as I was the only one in line actively looking up at the menu deciding what I wanted. Please Teach your employees to greet all guest before talking to them. The people that gave me my smoothie & soup were nice.
AB
Amanda C Broadnax
Dec 26, 2025
5.0
Tabatha and everyone there are very nice and I love to get my Orange scones, Almond Pastries, and Cinnamon Crunch bagels.