McDonald's

3.4
1586 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6540 Eastern Avenue, Baltimore, MD
21224, United States

Hours

Reviews

3.4
1,586 reviews
5 stars
563
4 stars
303
3 stars
283
2 stars
125
1 star
312

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, slow service, and frequent order mistakes.

Cleanliness

Customers reported unsanitary conditions in the dining area and bathrooms, with some noting that tables and floors were dirty.

Food Quality

Several customers complained about cold or spoiled food, as well as incorrect orders, indicating inconsistency in food preparation.

Staff Attitude

Many reviews mentioned unprofessional and disrespectful behavior from staff, contributing to a negative customer experience.

Long Wait Times

Customers frequently noted long wait times for orders, both in the drive-thru and inside the restaurant.
  • OO
    Owen
    4 days ago
    1.0
    They won’t give u all ur food
  • XR
    Xiomary R
    Nov 2, 2025
    5.0
    Me encanta sobre todo los rewards que voy ganando, es comida gratis.
  • MM
    Marisol M
    Oct 26, 2025
    1.0
    This review is based on several occasions where I have either order food and picked up the food had the food delivered went to this location and ordered my food and waited to receive my order. Each and every time the order has either been messed up in one way or another cold and for the amount of money that I have spent on myself and family it is not worth the poor service that is provided. For the life of me I don't understand how this McDonald's is still operating. It most definitely be privately owned. By the appearance and actions of the employees a managers included you can't tell that they have received any customer service training. I am embarrassed and appalled for the establishment alone. The owner of this establishment should hide their head under a rock out of the embarrassment that his employees represent him/her. For example the employees not only mock the customers they talk amongst each other about the customers they make noises their rude to the customers they talk back to the customers it's appalling. Like I said I witnessed this and I've taken apart in and truthfully it's embarrassing for the customer and the young employees to witness such poor behavior. This is especially coming from someone as myself that's worked in customer service for 30 years. I have never in my entire life witness such awful behaviors presented by adults over the age of 18. I'm talking about adults; grown women that should be ashamed of themselves for the unruly public behavior. They present themselves as employees on McDonald's. Lol.what a joke!! These adults are supposed to show leadership for the younger generation. There must be infractions imposed upon those in authority to be disciplined for such poor behavior. I would definitely would not have my young adult child work at this establishment especially if this was their first place of employment due to the fact that they may think that this is how all establishments run their business. Trust and Believe that I have thought long and hard about posting this review but someone had to do it. I can only hope that's some good would come out of this review and management start from the beginning making it a positive experience when dealing with this establishment.
  • AA
    Ammar Al-wajih
    Oct 23, 2025
    2.0
    I was ordering at the drive throw I want to the window to pick up the food and I saw one of the employees fixing a drink for delivery and he took sip out of it and cover it up and put up for the customers to be delivered
  • CK
    Colleen Koerner
    Sep 3, 2025
    4.0
    Lunch with grandson, hope could life not be great. Very clean too

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 6540 Eastern Avenue, Baltimore?

McDonald's is open from 5:30 AM to 10:00 PM Monday through Thursday, from 12:00 AM to 11:59 PM on Friday and Saturday, and from 4:00 AM to 10:00 PM on Sunday.

What are the delivery hours for this McDonald's location?

Delivery is available from 6:00 AM to 1:00 AM Monday through Thursday, from 6:00 AM to 3:59 AM on Friday, from 4:00 AM to 3:59 AM on Saturday, and from 4:00 AM to 1:00 AM on Sunday.