Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- DeliveryNot available
- TakeoutAvailable
- BreakfastAvailable
- LunchAvailable
Location
Hours
Reviews
2.7
1,084 reviews
5 stars
233
4 stars
172
3 stars
166
2 stars
103
1 star
410
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling disrespected and ignored.
Order Accuracy
Many customers reported incorrect orders and issues with food preparation, leading to dissatisfaction with their meals.
Wait Times
Customers frequently complained about long wait times for orders, often exacerbated by slow service and unprepared staff.
Cleanliness
Several reviews mentioned unsanitary conditions and poor hygiene practices among staff, raising health concerns.
Overall Experience
Overall, the majority of feedback indicated a negative experience, with many customers expressing a desire to avoid this location in the future.
- AMAnthony MNov 3, 20251.0My hamburger was made sloppy as hell there was a ton of ketchup on it. Disgusting 🤮
- MSMASON SMITHNov 2, 20252.0Staff was super rude and was yelling at us but overall food was good
- TOTim ONeilOct 19, 20253.0Sandwiches were not fresh.
- ACAmanda CrowderOct 8, 20251.0Today I ordered food using my mobile app , my pickup up was from the food court on “A” pier . The front line employees were so rude to me . Stating that I could not have my drink until my order was ready . I asked for extra napkins because my tea was overfilled & leaking , I was told “no”. She also stated that she won’t get a raise if she hands out free things . This was an awful experience for me ! Poor customer service .
- QNQueen Tierra NOct 7, 20251.0The women here have a terrible attitude overnight. Along with the attitude the food isn’t prepared as you ask. Everytime I ask for no pickles they don’t give me onion and God forbid you tell them they made a mistake. Horrible service
Frequently Asked Questions About McDonald's
What are the McDonald's operating hours at the Southwest Terminal, Baltimore/Washington International Thurgood Marshall Airport?
McDonald's at this location operates 24 hours a day, 7 days a week.
Is the McDonald's at BWI Airport open for delivery service?
No, delivery service is not available; however, the drive-through is open 24/7 for orders.
Can I use the McDonald's mobile app to place an order for this location?
Yes, you can order through the McDonald's app available on both iOS and Android for convenient mobile ordering.
What payment methods are accepted at the McDonald's at BWI Airport?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's offer WiFi and mobile offers?
Yes, this McDonald's location offers WiFi, mobile offers, gift cards, and mobile ordering services.
Is this McDonald's location wheelchair accessible?
Yes, the facility has wheelchair accessible entrance, seating, and restrooms.
What types of food and meals are served at this McDonald's?
They serve breakfast, lunch, dinner, coffee, desserts, and have a children's menu available.
What public transit options are available near McDonald's at BWI Airport?
The BWI Thurgood Marshall Airport Light Rail station and Light Rail-BWI Thurgood Marshall Airport train station are nearby, making it easy for customers to access McDonald's via public transport.
Are there other dining options near McDonald's at the Southwest Terminal?
Yes, nearby dining options include Margaritaville Negril (Caribbean), Miss Shirley's Cafe (American), Tony and Bennys (Italian), Gachi House of Sushi (Japanese), and Potbelly Sandwich Shop.
Where can travelers park when visiting the McDonald's at BWI Airport?
Nearby parking options include the Hourly Parking Garage and SP Plus Parking, providing convenient access to the restaurant.