McDonald's

3.5
1317 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
502 Reisterstown Rd, Baltimore, MD
21208, United States

Hours

Reviews

3.5
1,317 reviews
5 stars
448
4 stars
292
3 stars
260
2 stars
100
1 star
217

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, slow service, and incorrect orders.

Food Quality

Many reviews highlighted issues with food preparation, including cold or poorly cooked items and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions, particularly in the bathrooms and food handling practices.

Customer Experience

There were numerous complaints about the overall customer experience, including disrespectful interactions and lack of attention from staff.

Positive Feedback

Despite the negative reviews, some customers praised the friendly staff and good food quality during certain visits.
  • SP
    so priceless
    Nov 10, 2025
    3.0
    Everything here is typical McDonald's fare.
  • JS
    Jennifer Spence
    Nov 4, 2025
    5.0
    🍦Thk You Handsome Benito (frm the front cubicle) for what I don't even hardly see @ chick-fil-a anymore (customer service) & changing my perspective about this location... surprisingly, the establishment & the folks in it are looking a lot better 🥵, b4 I was not too fond of evening shift (unfortunate past experiences) some things can still be improved...Just being honest... however frm the manager's to the cooks & crews of morning/afternoon ... Simply Marvelous ...Everything is now pleasant hot and Ready...🍔😍🍟
  • DS
    Don Cavalio Sr.
    Oct 24, 2025
    4.0
    I order here all the time. This location has always been one that was the, " better McDonald's". That still hold true. Some of the folks here can be a little extra but the food is always right when I pick it up and let's be honest... that's the only reason I'm there.
  • KB
    Katya Berow
    Sep 21, 2025
    1.0
    It is absolutely outrageous that I pull up with my son and my mother and there are THREE men standing outside of the establishment, all smoking a blunt and CLEARLY have things to sell that are NOT in any way related to McDonalds. The fact that the staff do absolutely nothing about it is unacceptable. Anyone walking in gets a contact high. Disgusting
  • HG
    Habtom Girmu
    Aug 29, 2025
    1.0
    The manager disrespected

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 502 Reisterstown Rd, Baltimore?

McDonald's is open daily from 5:00 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM.

What are the delivery hours for McDonald's at this location?

Delivery is available Monday through Saturday from 5:00 AM to 10:30 PM, and on Sunday from 6:00 AM to 10:30 PM.