McDonald's

Reviews

• PO

  Patrick “Pun” Outen

  Feb 1, 2026
  5.0
  Good people respectful service is great
• MG

  Melinda Graziano

  Jan 2, 2026
  1.0
  This was the McDonald's on Carlisle Street in Hanover PA. Was there to pick up a carryout order. Was given a specific time to be there to pick up. At arrival time the food still was not ready, I had waited 10 minutes in the lobby, I asked the girl how much longer, she said a few more minutes they're waiting for one item. While waiting I was noticing cars consistently leaving the drive-thru after they got their orders. At this point I asked to speak to the manager. I had said this was an order that was placed ahead of time before pickup I got here at the pickup time waited 10 extra minutes and at that time I'm steadily noticing cars getting their food and leaving to drive through and my food still is not ready. This is when the manager tells me all well they made your food wrong your sandwiches were made wrong so now they have to remake your order. My response to that was since you already had 10 minutes even 15 minutes before my arrival and then 10 more minutes of me here waiting in the lobby don't you think you should have mentioned that to me while I was already standing here for 10 minutes instead of your employee telling me Oh we're just waiting on your sandwiches. At that time I had asked the manager well how much longer the answer was just a few more minutes. Still watching the cars in the Drive-Thru get their food and drive away. At this point a total time of 30 minutes 4A order that was ordered online ahead of time. I just walked out without the food. For those that don't know this the managers and the general managers they all get quarterly bonuses the drive-thru has like 2 minutes 3 minutes from the time the car hits the ordering box to leaving the drive-thru as long as the times are made they get a bonus. Say within 90 days they have to get 8,000 vehicles through that drive-thru with under 3 minutes they get a hell of a bonus. This is why when you're inside McDonald's and they're more worried about the drive-thru that's because that's the agenda for the managers. I know this because my niece and her best friend are assistant manager and general manager for Wendy's and they also used to work for McDonald's.
• VH

  Vanessa Hernández

  Dec 29, 2025
  1.0
  They're not friendly. They have a bad attitude.
• AR

  Amanda Rushton

  Nov 5, 2025
  2.0
  If you're using the drive thru it's quick... but if you go inside expect to wait 20 minutes and be met the poor attitudes and missing items.
• AR

  Ana Rios

  Nov 2, 2025
  1.0
  Did a mobile order and they were taking longer than expected. It was busy there but fast food is no longer fast. Just expect longer wait times than what the app is telling you. If they are that busy they should stop uber orders. Save your time and money and go to another location unless you have time to waste.

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