McDonald's

3.6
3296 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3223 Washington Blvd, Baltimore, MD
21230, United States

Hours

Reviews

3.6
3,296 reviews
5 stars
1,230
4 stars
712
3 stars
618
2 stars
256
1 star
480

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rude and unhelpful employees.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and poor handling of mobile orders.

Cleanliness

The cleanliness of the restaurant varies, with some customers noting it as spotless while others report filthy conditions.

Food Quality

Food quality is inconsistent; some customers enjoyed fresh and hot meals, while others received cold or poorly prepared food.

Wait Times

Customers frequently complained about long wait times, especially in the drive-thru and during busy hours.
  • CM
    charles monroe
    2 days ago
    1.0
    Terrible cant get a order right from one window to the next then charges me seperately for everything when I asked for the meal the charges me for extra barbecue which I didnt ask for then I get to the window I tell the guy it supposed to be honey sauce. So he hands me three more sauce I get home and its barbecue sauce again ridiculous
  • DM
    Darcel Music-McGinnis
    Nov 9, 2025
    1.0
    Worst “service” I’ve ever had at McDonald’s, which is saying something. Placed a mobile order at this location because it’s 24 hours. Pulled up to a line of cars not moving; one by one giving up and driving off. Finally got up to the speaker box only to be met with silence for several minutes. Decided just to pull around and found no body in site. Knocked on the window and when a worker finally approached, the only thing she said was “we’re closed” and walked away. (24 hr location, multiple people inside, but no one’s working and it’s closed…?) Tired to explain I was already charged for my mobile order and I just needed to cancel and refund at this point. Would not help when asked how I cancel the order and get a refund. It’s been getting worse over the years, but I’m finally done with McDonald’s.
  • SS
    Super Star
    Nov 7, 2025
    2.0
    Always too many people inside. Too many non English speaking workers. Always having an issue with mobile orders vs. what’s in the store. It’s not my fault that I ordered something on the app and now the store doesn’t have it and the store can not give me a refund. Work on your app and store being in sync. Too many kids or people just sitting not getting anything. And again why is every worker not speaking English , I’m a foreigner, I had to learn English as my second language and I’m great at it.
  • WC
    Wahab Ch
    Oct 29, 2025
    1.0
    One of the worst customer service location , doesn’t matter what time you come . You’ll always be disappointed here. Evening or night when it’s not busy hours you will be waiting at drive through for long time . Management need a lot of attention at there staff please.🙏🏼
  • MM
    Mia
    Oct 22, 2025
    2.0
    So I was at this McDonalds at 5:30 in the morning pulled to the 2nd speakers while 2 people waited at the other speaker and as I’m waiting they had abt 4 or maybe 5 other cars pull up and where all waiting to have our orders took and out of no where 4 cars got the orders took from speaker 1 and speaker 2 had let the guy in front of me go so your telling me if u pull to speaker 2 your are less prioritized at this location and I mind u we all sat at the speakers from 5:30 to 5:45 before I had to leave and start heading to work I will not be waking up early no more and bring my business to this location no more it’s full of nothing but bad ignorant people who don’t care about the customers they just care about getting there day over with and doing the most bare minimum job they can during they day they don’t care about the thing you have to do never again will I go back to this location at all it’s always been horrible and today has been the final straw there is always a problem at this location AWAYS I go here most every morning before work to grab what I hope is a quit bite to eat but they can’t even handle 2 people at the window in the morning it’s ridiculous

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 3223 Washington Blvd, Baltimore?

McDonald's at 3223 Washington Blvd is open 24 hours a day, seven days a week, including delivery and drive-thru services.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location offers a drive-thru that operates 24/7.