Brand Certified
McDonald's
3.3(3158 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
2501-13 W Franklin Str, Baltimore, MD
21223, United States
Certified by McDonald's • Mar 01, 2026
(410) 947-2001
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.3
3,158 reviews
5 stars
977
4 stars
616
3 stars
638
2 stars
303
1 star
624
What are people saying?
AI-generated from recent customer reviews
Service Speed
Many customers reported long wait times for their orders, particularly during busy hours.
Order Accuracy
There were numerous complaints about incorrect orders and issues with mobile app orders.
Customer Service
Feedback indicated a mix of positive and negative experiences with staff, including reports of rudeness and poor management.
Food Quality
While some customers enjoyed hot and fresh food, others reported cold, greasy, or improperly prepared items.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the bathrooms and food handling areas.
- TCTHE D. O. C.Feb 24, 20263.0Sometimes it takes too long to get breakfast.
- SCStephanie ChapmanFeb 17, 20264.0I just got some McGriddle and egg McMuffin both amazingly good and hot, but messed up on my coffee I asked for sweet it wasn’t I asked for extra sugar in the bag there wasn’t and no straw or stirrers so I have to wait 15 minutes to drink it . But other than that they were sweet individuals
- BSBrock SamsonFeb 10, 20261.0They claim 24 hours for mobile and door dash orders, try going to the drive thru before 5am, you won't get your food, just attitude saying they're closed.
- LMLorissa MitchellFeb 2, 20261.0Had to wait 30-40 minutes for a mobile order, with no compensation for our wait. The whole dining room was full of people waiting on their food and there was zero communication from employees or management
- ILIrv LittJan 30, 20265.0Highly surprised by my visit because the area use be a bad neighborhood. But fast-forward 2026 this place is amazing. I came in for breakfast and orderd my food on the kiosk. I received my order within 5mins lol.. now thats fast.. Polite professional customer service.. also forgot to mention this a newly rebuilt McDonald's and now has two floors.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 2501-13 W Franklin Str, Baltimore?
McDonald's is open 24 hours a day, seven days a week.
Does this McDonald's location offer delivery service?
Yes, delivery is available daily from 6:00 AM to 11:00 PM.
Can I use the drive-thru at this McDonald's and when is it open?
The drive-thru is open 24/7 every day for your convenience.
What types of payment methods are accepted here?
You can pay with American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does this McDonald's location provide?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Is there a mobile app available for ordering from McDonald's?
Yes, you can order via the McDonald’s App available on the Apple App Store and Google Play Store.
What types of pickup and delivery services does McDonald's offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Which nearby places can I visit along with McDonald's at 2501-13 W Franklin Str?
Nearby you can visit popular spots like Redbox for movie rentals, Brick Oven Pizza for pizza, and Popeyes Louisiana Kitchen for chicken.
Are there any nearby services that can help if I need car-related assistance?
Yes, Dana's New and Used Tires, Emmanuel Tire Company, Universal Towing, and Baltimore Car & Truck Rental are conveniently nearby.
What nearby places offer shopping or personal care near this McDonald's?
You can find Price Busters Discount Furniture for shopping, CVS Beauty for beauty needs, and Buster's Place Barber Shop for grooming nearby.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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