McDonald's

3.3
3254 reviews
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Business Details

2501-13 W Franklin Str, Baltimore, MD
21223, United States
(410) 947-2001
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2501-13 W Franklin Str, Baltimore, MD
21223, United States

Hours

Reviews

3.3
3,254 reviews
5 stars
1,018
4 stars
644
3 stars
659
2 stars
308
1 star
625

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Food Consistency

There were numerous complaints about incorrect orders, cold food, and inconsistent quality, with some customers receiving undercooked items.

Management Issues

Several reviews highlighted problems with management, including unprofessional behavior and lack of effective problem resolution.

Atmosphere and Cleanliness

The newly remodeled location received positive remarks for its appearance, but there were also reports of unsanitary conditions and a chaotic environment.

Customer Experience

While some customers had positive experiences with friendly staff and good food, many others expressed frustration with their overall experience, leading to a mixed reputation.
  • UA
    Usawa Andwele
    Nov 17, 2025
    3.0
    We had to wait for our hotcakes, which was fine because that means that they're fresh. The female food carrier was happy and eager to please. She left us with a strong feeling of cheer. I wish we had taken her name.
  • WW
    Wanda White
    Nov 15, 2025
    3.0
    We waited in the drive thru for more than 15 minutes after ordering and the food was cold and old. We ordered a 20 piece nugget, a ranch snack pack combo, a small strawberry shake, and two apple pies. The ranch snack pack is a chicken strip wrapped in a flour tortilla with shredded lettuce, cheese, and ranch sauce. The wrap and chicken nuggets were cold and old. The fries were hot but without salt. The staff were friendly but didn't offer or make any subtitutions. The prices were okay but I don't care about prices when my food is accurately made, hot and fresh, and well seasoned. I haven't tried the apple pies yet because I lost the taste for anything else. My overall impression is that I am not satisfied and wish I had eaten at home instead of McDonald's.
  • CC
    Chelle
    Nov 1, 2025
    5.0
    The stars are always long and the food is made per order.
  • DJ
    D Johnson
    Oct 22, 2025
    1.0
    This place is TRASH, and that's a compliment, how you're gonna mess up a simple double hamburger order twice.But at the end of the day, that's what I get for waiting to come to baltimore, to try and grab something to eat, never again.
  • DD
    DownHomeDarling
    Oct 9, 2025
    1.0
    The manager Joseph Beard is rude, nasty disrespectful and a jerk! He was supposed to refund me my money and never did. I called corporate and they told me to go back to the store. I go back to the store, and he was still refusing to refund me my order. I hope the owner of this location gets rid of him ASAP!
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2501-13 W Franklin Str, Baltimore?

McDonald's is open 24 hours a day, seven days a week.

Does this McDonald's location offer delivery service?

Yes, delivery is available daily from 6:00 AM to 11:00 PM.