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Jimmy John's

3.8
(402 reviews)

Business Details

401 W Pratt St, Baltimore, MD
21201, United States
(410) 685-3377

About

Sandwich Restaurant

Location

Jimmy John's
401 W Pratt St, Baltimore, MD
21201, United States

Hours

Reviews

3.8
402 reviews
5 stars
192
4 stars
82
3 stars
46
2 stars
25
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unhelpful.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others reported receiving incorrect orders or unsatisfactory food.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty surfaces and staff not following hygiene protocols.

Speed of Service

Many customers appreciated the quick service, especially during busy times, although some noted inconsistencies.

Operational Issues

Customers frequently experienced issues with the restaurant's hours, including being closed early or running out of key ingredients.
  • AP
    Alex Polishchuk
    Jan 30, 2026
    5.0
    I asked for a sandwich and I got one
  • JF
    Jay F
    Dec 17, 2025
    1.0
    The hours clearly state that they are open until 7:00 p.m., and so I got there at 6:52 expecting to be able to order only to find that the whole place was shut down and they were locking the doors. The employees had no sympathy or other Solutions and I just needed a "freaky fast" sub before my show and now I have to go hungry
  • BY
    Brian Yutzy
    Dec 9, 2025
    5.0
    Ordered a sandwich, got sandwich. Came out decently quick during a busy time.
  • RM
    Ryland McNutt
    Dec 5, 2025
    3.0
    Staff was great. Food was ok. First time at a Jimmy John's.... I will return again but only if I can't see other similar places nearby. Restaurant was very clean. Great seating. Was busy but staff kept it rolling quickly. There was a conference in town so understandable the busyness.
  • SR
    StarBoy Ramses
    Nov 26, 2025
    1.0
    This was by first and last time at this Jimmy John because of this worker right here! I came to Jimmy John on my birthday and I asked for a sandwich the #15 and she said it has to be an original sandwich and she had an attitude and was very nasty and refuse to be polite. I said I will take the #3 which is the one without cheese and Jimmy John’s removes the inside of the bread and I asked her if she could please put it on the side for me and not throw it away.. she said she won’t do it. That she will just leave the bread as it is. I said no I want the inside removed and to be on the side and she said she won’t do it because she does not want to. Then another issue arise I said I want everything on my sandwich with pickles on the side.. and she refuse to put the small pickles in a container on a side for me but I always Go to Jimmy John’s and I always get the same thing but this one was the first and last time. I do not believe she should be working here and honestly should be fired. No customer service and very rude. She refused to serve a customer on their birthday and honoring their wish. At the end I asked for her name she refused to give it to me because she is afraid and I am making this review and report this Jimmy John’s store.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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