Giant Food

Reviews

• SA

  Sandy Aumiller

  3 days ago
  3.0
  Prices not as good as aldi but I finish my needed items at giant often
• KK

  Kristen

  Feb 9, 2026
  1.0
  Absolute terrible experience! I arrived for a pickup order and pressed arrived in the giant app. While waiting 20 minutes for my order 3 cars received their orders ahead of me. I then called the store to make aware I had arrived again to which an incompetent person answered the phone. I stated I was calling to check in for my pickup order, this person stated “huh did you place an order”? Somehow saying checking in for a pickup order didn’t make sense to said person. The order came out about 10 minutes later by an employee who never greeted me she just yelled my last name. I confirmed and grabbed my groceries. This employee was too busy on what seemed to be a personal call and eager to finish vaping. I received a customer feedback request to which I filled out. Fast forward to today I received a call from a “manager” by the name of Shay. Shay handled the situation with the least amount of professional decorum I have ever seen. Instead of Shay listening to my experience and apologizing for my long wait she essentially told me I was lying and my story did not match her employees version. She even went a step further to let me know she had cameras in the parking lot which I guess was supposed to terrify me. I have no reason to lie about a grocery pick up. I didn’t gain anything by leaving a survey especially a negative one. If this person is the manager of the pick up section I can see why her team presents the way that they do. There are so many more grocery chains with better experiences I will not be patronizing the giant chain anymore. If the owner or real manager sees this customer service training is needed for some employees at the 7920 Belair road location.
• JD

  Judith Del

  Jan 16, 2026
  5.0
  Amazing customer service, very nice and attentive the manager I think was super nice and informative in what items would be in stock! Really clean place aswell!
• NS

  nadia smith

  Jan 15, 2026
  1.0
  All of the employees are rude except at the deli.
• KP

  Kimberly Perlin

  Nov 3, 2025
  1.0
  This the second time I’ve bought meat there that was rancid. This time it was ribs. The smell when I opened the package was disgusting