Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Baltimore, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and unprofessional behavior.
Order Accuracy
Many customers experienced issues with incorrect orders and inconsistent food quality.
Cleanliness
The location has been criticized for cleanliness, with reports of dirty conditions and closed restrooms.
Speed of Service
Service speed is inconsistent, with some customers noting quick service while others experienced long wait times.
Product Quality
Product quality varies significantly, with complaints about stale donuts and burnt coffee, alongside some positive mentions of good coffee.
UA
Usawa Andwele
4 days ago
5.0
2/25/2026 -
Their updated location is clean and organized. The cashier was friendly and welcoming. She quickly took our order.
No rest rooms
AB
Adam Butler
Feb 4, 2026
1.0
This is one of the worst dunkin donuts i have ever been to. The workers there are extremely rude. They made my coffee incorrectly and then gave me a bunch of attitude when i asked for it to be made again and correct this time.
BS
Burke Seim
Jan 30, 2026
1.0
I am very sorry to leave this review, but my hope is that management sees this, and is able to improve the products & service from this location. This is my local Dunkin, closest to my business, and I visit an average of 5 or more times per week. I use the app - so my name is known - which also gives me pause to make this review / complaint.
I'd like to think that I am an easy customer - Hot Black Coffee daily, and the occasional Egg Sandwich. Nothing fancy. The sandwiches are always cold & the English Muffin is often not even toasted - but I've never complained until now. And, this is because today I told them that my hot coffee wasn't even luke warm, it was pretty cold. I explained & asked for a replacement cup - and they would not give one to me. I've easily had over 1,000 cups of hot coffee from this location (no exaggeration), so I know that hot coffee is possible there - but I guess that they didn't believe me. And this, after I had placed a $1 tip in their empty tip cup. I was very surprised & disappointed.
Of course, there is a language barrier - but this didn't seem to be the issue. Luckily, there is another location about .75 mile away on Falls Road - and the staff there is always wonderful, and their coffee is HOT! I'm on my way there now.
MW
Marcus Williams
Jan 4, 2026
1.0
This is the best place to go if you like flies on you muffin doughnuts and bagels. Looks nice but it's Holy Moly's doughnuts shop. 😞🪰💯🤢
EA
Erica Allen
Oct 22, 2025
1.0
Didn’t Have My Food , And Told Me They Couldn’t Do Nothing About It .. This Is The Only One That Said They Cant Give Me My Money , I Have To Call A Number .. Very Rude !