Dunkin'

4.1
441 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Baltimore, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8021 Liberty Rd, Baltimore, MD
21244, United States

Hours

Reviews

4.1
441 reviews
5 stars
227
4 stars
110
3 stars
52
2 stars
15
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are friendly while others are reported as rude and unprofessional.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Speed of Service

Service speed varies; some customers report fast service while others experience long wait times.

Food Quality

Food quality is inconsistent; some items are fresh and well-prepared, while others are reported as burnt or undercooked.

Parking and Accessibility

Need for improved parking facilities as current lot often leads to congestion.
  • CM
    Cassie Malane
    Nov 13, 2025
    1.0
    I stopped by around 7 AM after a long delivery shift in the early AM (desperately in need of coffee) and noticed one of my sandwiches was missing from the order once I got to the window. When I asked about it, the response was a bit tense, and I was told to go back through the drive-through because they were too busy. There was only one car behind me, so it really wasn’t busy but thankfully after getting scolded by two separate people they let me purchase the sandwich I originally ordered.. I understand mornings can be hectic, but shaming your customer when it’s just a simple mistake is quite extreme.
  • KK
    Kathleen Kemney
    Nov 6, 2025
    1.0
    Everytime I visited, the food and service sucked. When I've gone in the store never any greeting and stares like deers in headlights as if to say why are you here? The drive through service is worse coughs in the micro phone and my food made me feel sick after I ate it. Why are they open? I gave up going to this location long ago, its so sad!
  • SM
    Sherrise Myers
    Sep 21, 2025
    3.0
    They need to expand the parking lot. The lines come sometimes wrap around to the busy primary street. There never fully stock with menu items. No cream cheese for bagels.
  • SR
    Stacy Richards
    Aug 23, 2025
    5.0
    Fast and great service.
  • DJ
    Dee J
    Jun 13, 2025
    5.0
    The new lady they have working the register is rude and does not listen when taking your order. When you change your order make sure you have her repeat it. When they go to make it and it's wrong it's her fault. She acts like someone owes her something, she's not friendly, welcoming nor does she smile and she always has a long line. With her not at the register they get 5 stars.

Frequently Asked Questions About Dunkin'

What are the regular operating hours for this Dunkin' location in Baltimore, MD?

This Dunkin' is open Monday through Saturday from 4:30 AM to 8:00 PM, and on Sunday from 5:00 AM to 7:00 PM.

Does this Dunkin' offer delivery and curbside pickup services?

Yes, delivery and curbside pickup services are available at this location.