Dunkin'

4.3
538 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Baltimore, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9400 Harford Rd, Baltimore, MD
21234, United States

Hours

Reviews

4.3
538 reviews
5 stars
340
4 stars
110
3 stars
36
2 stars
15
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their quick service and positive interactions.

Order Accuracy

Several reviews noted issues with order accuracy, with customers frequently receiving incorrect items or experiencing delays.

Cleanliness

Feedback indicated concerns about cleanliness, particularly in the dining area, with some customers reporting unsanitary conditions.

Parking Issues

Customers expressed frustration with limited parking availability, describing it as a significant inconvenience.

Product Quality

While many enjoyed the coffee and some food items, there were complaints about the freshness of donuts and inconsistencies in product preparation.
  • KB
    Kevin B
    Nov 11, 2025
    4.0
    Got the order wrong. Otherwise good service. Forgot my tea
  • ZM
    Zoe Miller
    Oct 13, 2025
    5.0
    The girl who works the counter is really nice! amazing service ☺️
  • TC
    Trina Cherie
    Jul 22, 2025
    5.0
    Brittany is the best Dunkin Customer Service gal ever! 💚
  • CF
    Carmel Fogarty
    Jul 19, 2025
    4.0
    My sister and I got carry out coffees, and I got a small breakfast wrap. The service was friendly and fast, and we were quickly back on the road.
  • DJ
    Derrick Johnson
    Jun 22, 2025
    1.0
    I have been a regular customer at this particular Dunkin location for years and have always appreciated the exceptional service provided by the staff. However, during my recent visit, I had an unpleasant experience that I felt needed to be addressed. A new employee was making derogatory comments about law enforcement officers, not realizing that I, a police officer, was still present. This behavior not only created an uncomfortable atmosphere but also went against the values of professionalism and respect. Not only did he make derogatory remarks about law enforcement officers, but he also seemed to have a clear issue with providing me the discount I'm consistently offered as a regular customer. This left me feeling disrespected and unwelcome. The regular member of the staff tried to intervene, urging the new employee to honor my discount, but it was clear that this young man had his own biases and prejudices.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' at 9400 Harford Rd, Baltimore?

Dunkin' at 9400 Harford Rd, Baltimore is open from 5:00 AM to 7:00 PM Monday through Wednesday and Sunday, and from 5:00 AM to 8:00 PM Thursday through Saturday.

Does Dunkin' at this location offer delivery and pickup services?

Yes, Dunkin' offers both curbside pickup and delivery services at this location.