LW
LaToya Wright
Aug 29, 2025
This was one of the worst Dunkin’ visits I’ve had. Around 9:45 ish a.m., I waited six minutes in line only to be told they were basically out of donuts, at Dunkin’ Donuts! Only pumpkin and old-fashioned were left, with limited munchkins. Clearly unprepared for morning customers.
At the window, the staff member (name starting with “S”) mishandled my card. She walked away with my card and only returned minutes later with a receipt, but no donuts. When I asked about my order, she admitted she had run my card for the wrong customer. I was willing to be patient at that point, but instead of handling the situation with professionalism, she gave me attitude, telling me “I told you I ran your card for the wrong one, my computer is not working,” in a dismissive tone. Meanwhile, cars were honking behind me because her mistake caused an additional 5-minute delay.
To make matters worse, when I asked for her name, she rattled it off quickly with the same dismissive behavior, as if I was the one at fault. When I asked for her name, she gave it with an attitude. The manager, Ashmata, was no better, she refused to provide the full spelling of her name when I said I wanted to file a complaint.
Unprepared, unprofessional, and dismissive. Definitely not what I expect from Dunkin’.