Chipotle Mexican Grill

2.2
522 reviews
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About

Mexican Restaurant
Chipotle Hopkins Bayview is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
501 Bayview Blvd, Baltimore, MD
21224, United States

Hours

Reviews

2.2
522 reviews
5 stars
110
4 stars
46
3 stars
25
2 stars
24
1 star
317

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food safety, including foreign objects and poor taste, leading to dissatisfaction.

Customer Service

Many reviews highlighted rude and unprofessional staff, with complaints about poor service and lack of responsiveness.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty dining areas and food preparation spaces.

Portion Sizes

Customers frequently mentioned inconsistency in portion sizes, with some feeling shortchanged on meat and other ingredients.

Management

Feedback indicated a mix of experiences with management, with some praising improvements while others criticized poor oversight and staff behavior.
  • NN
    nani
    Nov 11, 2025
    1.0
    hello, why is it that every time I order from this place my burrito always comes with the ingredients side to side. Not stacked on top like, in one bite i get pure meat, then when im to the bottom of the burrito i get guacamole. Please learn how to assemble a burrito properly.
  • JB
    J B
    Nov 5, 2025
    1.0
    My daughter has Down Syndrome. I ordered the meat she usually gets but when I got home she wanted a different meat . . I returned to chipotle with the uneaten food and requested a different meat. The female manager and 2 female employees spoke to each other in Spanish the entire time . They said “this is what you ordered “. I agreed , it is what I ordered but my daughter didn’t want it. If you know and understand someone with special needs you know you have to “fix it” . All 3 kept speaking in Spanish, the manager was angry, slamming utensils & pots , I guess she was complaining about me. They did replace the food. If you have good customer service training you know how to work with special needs customers . They did not . They were rude. As an American English speaking customer the 3 Hispanic employees were very rude to speak only in Spanish to one another and only 1 , the one who replaced my order spoke to me in English . Rude. Speak English when around English speaking customers.
  • AD
    Amanda D.
    Oct 23, 2025
    1.0
    I had an extremely PAINFUL and concerning experience at this restaurant. During my visit, I found FOREIGN OBJECTS in the food, which actually caused me to BREAK A TOOTH. Needless to say, our entire meal (around $50 worth of food) had to be thrown out. When I called to report the issue, I was transferred to someone overseas who opened an “incident report,” but they couldn’t tell me how long it would take for anyone to contact me or what the next steps were. It has now been almost two weeks, and I still haven’t heard from anyone. This is absolutely UNACCEPTABLE — both from a FOOD SAFETY and CUSTOMER SERVICE standpoint. I expected at least a follow-up or an apology by now. Very disappointed, and I won’t be returning to this or any other Chipotle until this issue is properly addressed.
  • SS
    Shantel
    Oct 11, 2025
    5.0
    They gave out the best portion and fresh ingredients!! Also tried the new sauce red chimichurri and it was delicious!! This is my new only chipotle I’ll be going to. No attitude when ordering or cashing out! The place wasn’t all that clean but I also was doing take out so I wasn’t too concerned about how the lobby looked. The back where I can see the employees preparing food was clean so that counts.
  • JS
    Josh S
    Oct 6, 2025
    5.0
    Totally awesome food, just can’t figure out why it don’t taste the same when I try to make this at home? Thank you

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill Hopkins Bayview offer?

Chipotle Hopkins Bayview offers fast-casual Mexican cuisine such as burritos, bowls, quesadillas, tacos, and salads with customizable options.

What are the operating hours for Chipotle Hopkins Bayview?

Chipotle Hopkins Bayview is open every day from 10:45 AM to 10:00 PM.