Chipotle Mexican Grill

Reviews

• FB

  Fatoumata Bah

  Jan 25, 2026
  5.0
  This girl was amazing with my food! She was so kind, nice, and full of energy. I love getting customer service like this because it makes me happy to come back and order here. She made my food perfectly and was so patient with me, even though we had a long line. She kept her cool and was so polite. Even though she was the only girl on line, I think she deserves a raise. I didn’t catch her name, but I asked for it, and I think it was Alisa. I’m definitely coming back to this Chipotle!
• FF

  FreeJ

  Jan 21, 2026
  2.0
  Yesterday, January 20, 2026, I placed an order for pickup. My wife picked it up, and when she got home, I immediately noticed that the last name on the receipt was not mine. The store had given her the wrong order. I called customer service right away, canceled the order, and placed a new one online. The original pickup time was 6:40 PM. The replacement order was scheduled for 7:20 PM. When I arrived at the store to pick up the new order, the manager attempted to hand me the original order, which had been sitting there for more than 40 minutes. I told him that order had already been canceled and that I had placed a new one. The manager then told me that if I didn’t accept the old order, they would have to throw it away and the store would lose money. That is absolutely not my problem. The store made the mistake by giving my wife the wrong food in the first place. If they had done their job correctly, I would have eaten my dinner on time and it would have been fresh. I was not going to accept food that had been sitting out for nearly an hour. I would rather not eat at all than be handed old food because of the store’s mistake. However, I had my wife and child to think about, who were hungry, so I ended up ordering from a completely different location. This entire situation was frustrating, unacceptable, and completely avoidable.
• VF

  Vee Frye

  Dec 5, 2025
  1.0
  I'm not sure when they decided to change the size of their food but my burrito.It's half the size it normally is.And my bowl isn't even halfway filled up. Im very disappointed.I won't be going to this chipotle Anymore.
• AW

  angel williams

  Dec 2, 2025
  1.0
  Calling the store sucks, they won’t put a live representive on the phone.
• EB

  Erica B

  Nov 10, 2025
  5.0
  I came here earlier today and lar gave me great customer service. I was getting food for a work thing. I had two veggie bowls and they had a dairy food allergy . He took the extra care with making sure the veggie bowls had no dairy products or cross contamination at all because I also had to pick up a chicken bowl with dairy products in it. He was super patient with me while making the bowls and he even went the extra mile to bag everything separately as well. When I got back to work everything was made perfectly and everyone was happy with their food. Major kudos for going above and beyond today for this order. Thank you thank you thank you so much!

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