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Brand Certified

Chipotle Mexican Grill

2.2
(388 reviews)

About

Mexican Restaurant
Chipotle Northwood Commons is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1507 Havenwood Drive, Baltimore, MD
21218, United States

Hours

Reviews

2.2
388 reviews
5 stars
67
4 stars
38
3 stars
27
2 stars
31
1 star
225

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, poor management, and long wait times, leading to a negative dining experience.

Food Quality

Many reviews indicated that the food was often cold, bland, or improperly prepared, with frequent complaints about missing ingredients.

Cleanliness

Customers consistently noted that the location was dirty, with unclean tables and a messy service area.

Stock Availability

Frequent reports of being out of key ingredients, which frustrated customers and led to dissatisfaction with their orders.
  • TD
    Tahisha Dukette
    5 days ago
    5.0
    Very nice establishment
  • TA
    Tamia Angles
    Jan 28, 2026
    1.0
    I hate hate HATE this location and soon I’ll be making a report to the state. I usually go to the three other locations in Maryland just to avoid going here and it’s across the street from me. I’ve been double charged here or mistakenly charged by the manager THREE TIMES and each time it was the short Hispanic manager! I always greet all the staff and her rude attitude always ruins my experience. It’s because the snow storm I didn’t go to the harford location but I don’t care if it’s a hurricane I will not be returning after I get this double charged off my receipt. DO NOT GO HERE!!! I don’t care how many reports I have to make I will be doing just that. This was the last time I let this happen.
  • CL
    Chris Lehigh
    Jan 23, 2026
    4.0
    They were out of a couple things, which may just be a pipeline thing, but the food itself was really good, and the workers were friendly and quick. Wasn't in line for more than a minute or two. The tables themselves were somewhat clean. Keep in mind this location is right next to a huge university, so they probably get a lot of traffic from there, which explains some of the issues the other reviewers had.
  • DL
    Digital Nomad Lady
    Jan 22, 2026
    5.0
    I love Chipotle. I will say the staff has a tough time because of the patrons or should I say customers that enter their store are rather rude, demanding, cheap and argumentative. The staff will match your energy if you enter the location with an awful attitude they will reciprocate it back to you. I don't know how so many people are angry while getting food but God bless the workers who have to deal with customers who intentionally make it their day to be difficult. Kudos to the staff I can see that they are sincerely trying, however many don't understand the waves of retail... With employees that may call outs or not being able to or willing to the corporation being willing to pay their employees.
  • SN
    Sayvon Norman
    Jan 7, 2026
    5.0
    New management maybe? Idk, but the crew on 1/7/2026 early afternoon is top tier!! so I usually have a problem at this location but they are on point today hopefully this is the new standard. Good food good portions great service!

Frequently Asked Questions About Chipotle Mexican Grill

What is Chipotle Mexican Grill at Northwood Commons known for?

Chipotle Northwood Commons is a fast-casual restaurant famous for its customizable menu with burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, wholesome ingredients.

Where is Chipotle Mexican Grill Northwood Commons located?

It is located at 1507 Havenwood Drive, Suite F‐100, Baltimore, MD 21218, USA.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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